Hungary CX Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
a consistently high quality experience for new and existing customers
in a small/medium size cluster.
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail toward a brighter more sustainable future with Maersk.
We Offer
We recognize that everyone is different and that the way people want to work this role we offer a full-time position with flexible working arrangements including hybrid work options adjusted working hours and other alternative work patterns.
Key Responsibilities
As Customer Experience Manager Hungary you will lead and develop the CX organization in Hungary ensuring a high-quality consistent and customercentric service delivery across the market. Your main responsibilities include but are not limited to:
- Lead coach and develop the local CX team ensuring clearly defined annual targets that balance quality cost and consistency.
- Oversee performance management monitoring all assigned KPIs and ensuring timely corrective actions for noncompliance.
- Identify attract and retain talent; provide continuous learning and development opportunities.
- Ensure the team is trained and operates in alignment with global Maersk standards and local regulatory requirements.
- Take full responsibility for the customer experience regarding import and export activities ensuring compliance with internal procedures and external regulations.
- Oversee documentation flow related to importexport operations to ensure smooth execution.
- Coordinate with internal and external stakeholders promoting strong collaboration across functions.
- Review validate and manage relevant operational documentation and reporting requirements.
- Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
We Are Looking For
- Experience in Freight Forwarding Logistics or Supply Chain roles.
- Strong customercentric mindset with a passion for delivering worldclass Customer Experience.
- Solid planning skills with the ability to work under pressure and meet deadlines.
- Proven leadership experience with the motivation to develop and grow a highperforming team.
- Ability to influence communicate and collaborate effectively across functions.
Location
Budapest Hungary
(No VISA support is provided for this role.)
If you have read this far we are glad to see your interest! If you believe this role is a match for your experience and you are excited to join our journey to become the Global Integrator of Container Logistics we look forward to receiving your application.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
