Client Service & Ops Spec
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Job Summary
JOB FUNCTIONS
- Responds to orders general client inquiries invoice questions and client complaints.
- Resolves issues with orders delivery dates or service.
- Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned
PHYSICAL REQUIREMENTS
Position may require extended periods of sitting computer use standing and walking. Some light lifting may be required in some instances
OTHER SKILLS/ABILITIES
OTHER SKILLS/ABILITIES
- Business proficiency (both oral and written) in English and Italian
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- At least two years industry experience preferred.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
