Senior Billing Operations Product Manager , Amazon Leo

Amazon Leo is increasing global broadband access through a constellation of over 7000 satellites in low Earth orbit. Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.

We are seeking a visionary leader as Leos Sr Billing Operations Product this pivotal role you will blend product management expertise with operational excellence to build and evolve mission-critical systems powering Leos billing operations. You will lead a team that ensures seamless billing for Leo customers while owning the product strategy for internal operational platforms translating stakeholder needs into product features and championing automation initiatives that support Leos global expansion.

The role requires strategic thinking and operational excellence. As the billing operations product leader you will drive innovation in billing processes for Amazon Leos diverse customer segments ranging from B2C consumers to B2B enterprise customers. You will ensure compliance with financial regulations while delivering exceptional customer experience across Leos global satellite internet service.

This position offers a unique opportunity to shape the future of space-based communications by building the operational backbone that supports Leos mission to bridge the global digital divide. You will lead the transformation of traditional operations into product-driven solutions creating efficient scalable and user-centric systems that enable rapid growth and global reach.
The ideal candidate will possess strong operational expertise in billing processes core
product management competencies and a proven track record of leading complex operational
initiatives.

As a strategic thinker you must balance short-term operational needs with long-term
product vision while maintaining excellent communication skills to effectively engage with diverse audiences. Your leadership will be instrumental in driving innovation and operational excellence as we scale Leos global operations.

Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.


Key job responsibilities
Product Strategy and Innovation
Own the product vision and roadmap for billing operational systems
Drive automation initiatives and system enhancements through partnership with Engineering
Develop strategies for new country launches and custom billing solutions
Influence product decisions for operational tools and platforms

System and process design
Design and implement scalable operational workflows
Drive continuous improvement through process optimization
Create comprehensive documentation for processes and systems
Ensure compliance and risk management in operational processes
Operational Leadership
Lead a high-performing team managing billing operations
Foster an inclusive environment that promotes diversity and team success
Influence hiring decisions and performance management
Create mechanisms for team engagement and professional growth
Architect scalable processes for complex B2B contracts and global billing solutions
Establish governance frameworks and documentation for operational excellence
Drive key metrics such as Billing accuracy and error rates across all customer segments (B2C B2B B2B2X)

Cross-functional management
Serve as the primary liaison between Sales Legal Finance and Customer Service teams
Translate stakeholder requirements into actionable product features
Lead process optimization initiatives across organizational boundaries
Build and maintain strategic partnerships with internal teams and external vendors
Partner with Leo Business Customer eXperience (BCX) team to ensure seamless customer issue resolution and amplify customer voice
Influence senior stakeholders through data-driven insights and strategic recommendations specific to satellite internet service delivery
Provide regular status updates and comprehensive reporting to Leo leadership
Data-Driven Decision Making
Develop and implement metrics frameworks to track operational performance across B2B and B2C
Use business intelligence to inform strategic decisions and process improvements
Leverage data analytics to identify trends risks and improvement opportunities in satellite service billing
Create data-driven business cases for automation and system enhancements
Develop and maintain performance dashboards for executive reporting
Conduct root cause analysis on billing discrepancies and operational issues


- Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science) or a MBA and experience in multiple finance and accounting roles
- 8 years of experience in operations product management or related fields
- Proven track record in billing operations or similar functions
- Experience with process automation and system implementation
- Excellence in stakeholder management and cross-functional leadership

- MBA CPA or relevant advanced degree
- Strong understanding of B2B/B2C billing management and billing systems
- Experience delivering forecasting budgeting and variance analysis and data interpretation of results
- International business operations experience
- Six Sigma certification or similar process improvement credentials
- Experience with agile methodologies
- Track record of scaling operations in high-growth environments
- 5 years of people management experience
- Strong analytical and problem-solving abilities
- Exceptional written and verbal communication

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA BELLEVUE - 136000.00 - 184100.00 USD annually