Deputy Travel Care Operations Manager Torrevieja
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Job Location:
Torrevieja - Spain
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Deputy Travel Care Operations Manager is responsible for day-to-day management of the operations in Torrevieja under the supervision of the Travel Care Operations Manager in Spain including the management of the service delivery according to agreements and contracts.
The role reports to Travel Care Operations Manager in Spain.
Responsibilities
Day-to-day management of the Viking Travel Care contact center (TC operations) in Torrevieja according to Travel Cares standard operating procedures and as instructed by Travel Assistance Operations Manager.
Ensure that TC adheres to processes and procedures and deliver high quality services according to commitments and contracts.
Leads by actively building and developing high performing teams and individual
Guidance support and coaching of the team leaders and supervisors.
Plan for the right resources and competences
Recruitment on- and offboarding of staff
Ensure a safe secure and legal work environment.
Participate and contribute to projects and processes aiming at development of Travel Care services including IT development.
Regular updates to the Travel Care Operation Manager.
Secure customer implementation in relations to new processes services or customers
Act as a substitute for the Travel Care Operation Manager during holidays and similar.
Responsibilities might be adjusted based on the competences of the chosen candidate.
Qualifications
Relevant higher education preferably from one of the industries like insurance customer relations international topics travel sector health sector law.
Experience from travel assistance services or travel insurance industry
Leadership experience preferably from call center assistance center or related environment
Skills in building and developing teams and individuals
Fluency in English both written and spoken
Fluency in either a Nordic language or Spanish
Additional languages are a plus
Personal traits
Good leadership skills
Passion for helping people
Independent and structured
Entrepreneurial mindset; gets things done
Clear communicator and a good people manager
Solution-focused with a flexible mindset
Thrives in a hectic environment
Employment type
Fulltime.
Workplace
Torrevieja in Spain.
Start date
As soon as possible / To be agreed.
Application deadline
29 March 2026. Applications will be evaluated continuously so please apply at earliest convenience.
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About Company
Viking Assistance Group is a leading assistance operator within roadside assistance and insurance. Viking has offices in Oslo Stockholm Copenhagen Helsinki Tallinn and in two locations in Spain:Torrevieja and Fuengirola. We serve our customers through an extensive nationwide network o ... View more
