Director Technology and Innovation

About the role:

This positionâis responsible forâleading the strategic planningâexecutionâand continuous evolution of technology initiatives of the United Way Alberta Capital Region.âThis role involves championing digital transformation efforts integratingâemergingâtechnologies overseeing design and implementation toâoptimizeâtechnology solutions that will empower our teams and enhance service delivery.âThe Director oversees theâdayâto dayâoperation ofâtechnologyâandâinnovationâinâtheâdevelopmentâand transformation of enterprise data strategyâgovernanceâand management practicesâto drive improvements to systems processes and capabilitiesâcreating aâdata informed and insight driven organization.ââThe role requires strongâbusiness acumenâleadership skills strategic thinking and the ability toâunderstand business requirements as well asâfoster crossâfunctionalâinnovation.â

The Dayto Day:

Enterprise Systems and Integration Managementâ

• Direct the design implementation administration and ongoing optimization of enterprise systems and infrastructureincluding enterprise applications data repositories network environments and serversensuring secure scalable and reliable operations withâhigh levelsâof system availability performance and compliance with established architecture security and technology standards.â

• Serve as the product owner of our Salesforce (CRM) defining and managing priorities and outcomes to ensure both day-to-day functionality and continuous improvementâ

• Lead the evaluation and integration of emerging technologiesincluding agentic AI AIOps and autonomous systemsinto operational workflows ensuring alignment with organizational values risk frameworks and strategic goals.â

Data Strategy and Governanceâ

• Lead further development and transformation of enterprise data strategy governance and management practices strengthening the organizations ability to collect manage and use data effectively to support operational performance decision-making and strategic planning.â

• Leadâinformationâprivacy and complianceâthoughtâtheâinformationâmanagement frameworkâto ensure compliance with privacy requirements and internal governance.â

• Drive standards for how teams communicate collaborate and store content acrossâM365 andâtoâimprove findability and reduce risk.â

• Oversee the data management and analytics team in advancing modern data practicesincluding data quality integration reporting and analyticsdriving improvements to systems processes and capabilities that enable a more data-informed and insight-driven organization.â

• Consults and liaises with internal teams and stakeholders to resolve challenges related to cross-functional data and information work.â Assesses issues makes recommendations and supports solution development by providingâadditionalâtraining developing newâprocessesâand rolling them out to the organization leading requirements gathering sessions assigning research and development projects etc.â

Technology Operations Security and Vendor Managementâ

• Oversee day-to-day technology operations including management of third-party service providers and vendors ensuring reliable delivery of IT services adherence to service level agreements and alignment with organizational technology standards.â

• Establish andâmaintainâcybersecurity and access management practices including user access reviews security monitoring and implementation of policies and controls that safeguard organizational systems data and digital assets.â

• Develop andâmaintainâoperational IT policies procedures and controls to support secure and efficient use of technology including incident response system maintenance and compliance with organizational and regulatory requirements.â

• Ensures that existing technologies are wellâutilized and that staff are trained toâleverageâthe technology improving overall organizational efficiency and effectiveness.âââ

Leadership and Operational Managementâ

• Provide leadership and direction to the systemsâtechnologyâand data team including setting priorities supporting professional development and fostering a collaborative service-oriented culture that aligns with organizational goals.â

• Plan manage andâmonitorâdepartmental budgets ensuring responsible stewardship of financial resources and alignment of technology investments with strategic and operational priorities.â

• Establish annual work plans and performanceâobjectivesâfor the teamâmonitoringâprogressâand adjusting priorities to support evolving organizational needs.â

• Build strong partnerships across the organization to ensure technology and data services effectively support programs operations and strategic initiatives.â

• Demonstrates strong business leadership skills that drive innovation fosterâcollaborationâand deliver measurable business impact.

Data Strategy and Governanceâ

• Lead further development and transformation of enterprise data strategy governance and management practices strengthening the organizations ability to collect manage and use data effectively to support operational performance decision-making and strategic planning.â

• Leadâinformationâprivacy and complianceâthoughtâtheâinformationâmanagement frameworkâto ensure compliance with privacy requirements and internal governance.â

• Drive standards for how teams communicate collaborate and store content acrossâM365 andâtoâimprove findability and reduce risk.â

• Oversee the data management and analytics team in advancing modern data practicesincluding data quality integration reporting and analyticsdriving improvements to systems processes and capabilities that enable a more data-informed and insight-driven organization.â

• Consults and liaises with internal teams and stakeholders to resolve challenges related to cross-functional data and information work.â Assesses issues makes recommendations and supports solution development by providingâadditionalâtraining developing newâprocessesâand rolling them out to the organization leading requirements gathering sessions assigning research and development projects etc.â

Technology Operations Security and Vendor Managementâ

• Oversee day-to-day technology operations including management of third-party service providers and vendors ensuring reliable delivery of IT services adherence to service level agreements and alignment with organizational technology standards.â

• Establish andâmaintainâcybersecurity and access management practices including user access reviews security monitoring and implementation of policies and controls that safeguard organizational systems data and digital assets.â

• Develop andâmaintainâoperational IT policies procedures and controls to support secure and efficient use of technology including incident response system maintenance and compliance with organizational and regulatory requirements.â

• Ensures that existing technologies are wellâutilized and that staff are trained toâleverageâthe technology improving overall organizational efficiency and effectiveness.âââ

Leadership and Operational Managementâ

• Provide leadership and direction to the systemsâtechnologyâand data team including setting priorities supporting professional development and fostering a collaborative service-oriented culture that aligns with organizational goals.â

• Plan manage andâmonitorâdepartmental budgets ensuring responsible stewardship of financial resources and alignment of technology investments with strategic and operational priorities.â

• Establish annual work plans and performanceâobjectivesâfor the teamâmonitoringâprogressâand adjusting priorities to support evolving organizational needs.â

• Build strong partnerships across the organization to ensure technology and data services effectively support programs operations and strategic initiatives.â

• Demonstrates strong business leadership skills that drive innovation fosterâcollaborationâand deliver measurable business impact.

Aboutyou:

Youpossessknowledge of enterprise systems cloud platforms and data management practices including governance security and analytics.âYouareproficientâin Salesforce CRM as a super userâAdminâor product ownerand have experience managing multiple integrations toâmaintainâSalesforce as a central source of are skilledin leading technology and data teams driving performance development and collaborationanddemonstrateprecisionaroundâleveragingâqualitative and quantitative data to drive systems design and level knowledge around Microsoft product stack.

You havethecapabilityto plan implement andâoptimizeâcomplexâtechnologyâinitiatives systems and integrationswith provencompetenceto manage technology vendors and service providers to ensure reliableâcompliant and cost-effective operations.âYour capacityto translate organizational needs into effective technology and data solutionsalignwithour organizationsstrategic priorities.âYou excel at organizing andleveraginginformation people time and resources to achieve results efficientlyalways working within establishedorganizational hierarchyprocesses systems and policies. You can set clear priorities and define actionable steps for yourself and others to successfully reach specific goals.With yourstrong communicationâskillsyou willbe able toconvey technical concepts clearly to non-technical stakeholders.â

Your background includes a post-secondary undergraduate degree in BusinessComputer Information Systems InformationTechnologyor related fieldplusfour to sixyears ofsupervisoryexperience.

The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind is a difference maker in our community and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices and you consistently act with personal professional and behavioral integrity.

You see yourself in our Values.
We value andoperatewith a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers hearts and minds.

Beinginsightsdriven andutilizingreal data.

Applying a lens of equity and inclusion to all that we do.

Why work with us

We are people who love what we doâandâare passionate about our work. We offer rewarding work a positive workplace culture and a totalârewardsâpackage. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.ââ

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiplefacetsof community well-being.

At United Way of the Alberta Capital Region we value the contributions our employees make in supporting and advancing ourâpurpose andâvalues andâhaveâa workplace culture where actions are aligned and focused on achieving ourâenvisionedâfuture.âWe believeâthatâa balanced Total Rewards Programâhelps fosterâa culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.ââ

Fundamental to this isâourâcommitment to pay equity and a living wage.âAs part of our Total Rewards Program this position is also eligible for:

• 4 Day Work Week Program (January August)â

• Flexible hours (Hybrid work environment)â

• Birthdayoff

• Professional Coachingâ

• LinkedIn Learningâ

• Extended Health & Dentalâ

• Health Spending Account & Wellness Spending Accountâ

• Employee & Family Assistance Programâ

• People Connect (virtual psychological support)â

• RRSP matchingâ

• 12 days of Personal Illness and Family Responsibility Leaveââ

• 4 weeks vacationâ

• The salary range for this roleis$95000 to $110000

*(Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Wayâof theâAlberta Capital Region please visitââ

United Way of the Alberta Capital Region has once again beenârecognized as one of theâ2025 Best Workplaces in Government and Social Services.

Required Experience:

Director