Learning Measurement Specialist, Global Ops Learning & Development

GOLD seeks an exceptional leader to transform how we measure assess and evaluate learning effectiveness in an AI-first world. As Principal Learning and Measurement Specialist youll architect the measurement strategy that proves learning drives business impact across 126000 leaders in Global Operations and PXT.

This role sits at the intersection of learning science data analytics and AI innovation. Youll design measurement frameworks that capture not just completion rates but actual capability growth and business outcomes. Youll partner with PXT Central Science multiple analytics teams and program owners to build the infrastructure that demonstrates clear ROI across our learning investments that are born in a native-AI environment.

The challenge: traditional measurement approaches (surveys completion rates satisfaction scores) dont capture how AI-enabled in-the-flow learning actually builds capability. Youll pioneer new approaches that track learning interactions predict capability growth and correlate with business results. As new frontiers of measurement and experimentation surface the role will evolve to take on the next phase of measurement for ongoing learning sustainment and optimization.


Key job responsibilities
Architect GOLDs Measurement Strategy:
Design and implement Ops-wide measurement frameworks that evaluate learning effectiveness across all delivery modalities (in-person online AI-enabled on-demand)
Build the fingerprints approach: capture salient interaction data from AI learning experiences to predict capability growth without creating surveillance systems
Partner with PXT Central Science to validate measurement methodologies and ensure scientific rigor
Create ROI frameworks that connect learning investments to business outcomes (attrition reduction productivity gains leadership effectiveness)

Drive Experimentation and Validation:
Design and execute experiments that test learning effectiveness across different delivery methods
Partner with program owners to implement A/B testing control groups and longitudinal studies
Use Automated Causal Evaluation (ACE) tool to measure impact of learning interventions
Translate experimental findings into actionable recommendations for program design

Build Measurement Infrastructure:
Collaborate with Analytics Delivery Service (ADS) and tech partners to build dashboards and reporting mechanisms
Establish data pipelines that connect learning interactions to business outcomes
Create self-service analytics tools that empower program owners to track their own impact
Ensure data privacy compliance and ethical use of learning analytics

Influence Without Authority:
Lead GOLD Measurement Working Group to drive alignment across siloed program teams
Secure leadership buy-in for shared measurement vision and standards
Partner with regional teams business lines and functional experts to implement measurement frameworks
Communicate measurement insights to executive stakeholders

About the team
GOLD (Global Operations Learning & Development) transforms how 1.2M employees learn at Amazon. Were shifting from traditional classroom training to AI-enabled in-the-flow learning experiences. Our team includes learning designers program managers regional partners and data scientistsall focused on building capability at scale.

- 4 years of designing experiments and statistical analysis of results experience
- Experience applying concepts of learning science educational psychology and instructional design principles to learning solutions
- Experience influencing at all levels within an organization particularly at the executive level
- Experience with one or more industry analytics visualization tools (e.g. Excel Tableau QuickSight MicroStrategy PowerBI) and statistical methods (e.g. t-test Chi-squared)
- 8 years of learning design learning science instructional design educational psychology or similar field experience
- Knowledge of quantitative data analysis and statistics

- Bachelors degree or 10 years of learning design learning science instructional design educational psychology or similar field experience
- Experience in several of the following areas: machine learning statistics deep learning natural language processing or information retrieval
- Experience leading large-scale programs/projects
- Familiarity with Amazons learning ecosystem (Learn AZA Success Profiles Capabilities)
- Certification in learning measurement (e.g. Kirkpatrick Phillips ROI Methodology)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 136500.00 - 184600.00 USD annually
USA WA Seattle - 151600.00 - 205100.00 USD annually