Business System Analyst (GDS)

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do

Provide Level 2 technical support for AMEX GBT Travel booking applications Travel Counselor Servicing and Corporate applications
Manage incident case and request resolution through timely acknowledgment prioritization communication resolution and appropriate escalation
Respond to critical incidents (P1/P2) within defined objective and protocols
Engage with major incident management Site reliability engineering infrastructure network and global product and engineering teams and participate in triage sessions
Queue management of cases / tickets and timely resolution (within defined objectives) of technical issues escalated to the team. Troubleshoot live site issues engage appropriate parties and drive through to resolution
Defect management by opening relevant defects with appropriate level of technical information and prioritization to yield defect fixes. Participate in triage with the product teams as well as the business teams.
Work with Product Development team to influence supportability architecture and influence designs to include instrumentation for supportability. Manage expectations of key features and capabilities from a fix perspective.
Work closely with Support team in across globe plan a handover on daily basis.
Create knowledge articles documenting issues and resolutions for team reference.

What Were Looking For

Bachelors degree in computer science Information Technology Engineering or equivalent technical application support experience
3 to 4 years of technical application support experience in travel industry with GDS such as SABRE Amadeus Travelport.
Hands-on experience of troubleshooting multi-tiered web-based architectures and web applications
Proficiency in reading and debugging - XML APIs Web Framework Windows OS and SQL queries
Experience with log analysis tools (Datadog Nexthink Kibana Grafana SOAP UI)
Experience with ticketing systems (Freshservice ServiceNow Salesforce)
Expert problem-solving skills with strong attention to detail and utilize data to drive problem solving
Excellent written and verbal communication; ability to collaborate across virtual global teams
Ability to manage multiple issues simultaneously in fast-paced environments while meeting objectives
High personal accountability discipline and strong time management and ability to keep calm and thrive under pressure
Flexibility to work Hybrid and 24x7 rotational shifts

Location

Mexico City Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience: