ServiceNow Platform Support Engineer
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Client: CGI
Skill: ServiceNow Platform Support Engineer
Location: Bangalore
exp: 3 to 7 Years
Budget: 15.00 LPA
JD
Role Summary
The ServiceNow Platform Support Contractor provides operational and technical
support for the ServiceNow platform ensuring platform stability performance and
adherence to governance standards. This role focuses on incident resolution request
fulfillment minor enhancements and day-to-day platform maintenance across multiple
modules.
Key Responsibilities
Platform health monitoring and stability support
System administration and configuration support
User access management and role troubleshooting
Performance monitoring and issue triage
Platform housekeeping and technical debt reduction
Support for platform standards guardrails and best practices
CBS resources will support planned and ad-hoc platform upgrades including:
Family upgrades and patching (as per Client roadmap)
Upgrade impact analysis and test planning support
Execution support for upgrades in lower environments
Regression testing and issue remediation
Post-upgrade validation and defect fixing
Documentation of upgrade outcomes and known issues
Required Skills & Experience
3.1.20 Technical Skills
Hands-on experience supporting ServiceNow platform (L2/L3)
Strong knowledge of ServiceNow administration and configuration
Experience with ITSM modules (Incident Request Change Problem)
Understanding of ServiceNow scripting fundamentals (JavaScript)
Familiarity with Flow Designer workflows and integrations
Skill: ServiceNow Platform Support Engineer
Location: Bangalore
exp: 3 to 7 Years
Budget: 15.00 LPA
JD
Role Summary
The ServiceNow Platform Support Contractor provides operational and technical
support for the ServiceNow platform ensuring platform stability performance and
adherence to governance standards. This role focuses on incident resolution request
fulfillment minor enhancements and day-to-day platform maintenance across multiple
modules.
Key Responsibilities
Platform health monitoring and stability support
System administration and configuration support
User access management and role troubleshooting
Performance monitoring and issue triage
Platform housekeeping and technical debt reduction
Support for platform standards guardrails and best practices
CBS resources will support planned and ad-hoc platform upgrades including:
Family upgrades and patching (as per Client roadmap)
Upgrade impact analysis and test planning support
Execution support for upgrades in lower environments
Regression testing and issue remediation
Post-upgrade validation and defect fixing
Documentation of upgrade outcomes and known issues
Required Skills & Experience
3.1.20 Technical Skills
Hands-on experience supporting ServiceNow platform (L2/L3)
Strong knowledge of ServiceNow administration and configuration
Experience with ITSM modules (Incident Request Change Problem)
Understanding of ServiceNow scripting fundamentals (JavaScript)
Familiarity with Flow Designer workflows and integrations
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
