Deputy Project Manager

Elegant Enterprise- Wide Solutions Inc

Job Location:

Rockville, MD - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About this Position: Job Title: Deputy Project Manager Purpose/Scope of work:

The consultant shall provide comprehensive End User Support Services to client in support of its mission to improve health and achieve health equity through access to quality services a skilled health workforce and innovative programs.
These services ensure that clients personnel whether working onsite remotely or in regional locations have reliable secure and efficient access to the information technology resources necessary to perform their duties.
Under the direction of clients department the consultant shall deliver all operational and technical support required to sustain end user computing environment.
The consultant shall perform frontline (Tier 1 and Tier 2) and engineering level functions necessary to maintain system stability security compliance and user satisfaction.
The consultant shall also collaborate with IT Service Desk which provide shared service Tier 1 support for managed systems (e.g. Microsoft 365 email and network connectivity) and afterhours helpdesk coverage.
The consultant shall ensure a seamless transition and escalation process for all service requests originating from Tier 1 or the clients ServiceNow IT Service Center.

Responsibilities:

Supports the Project Manager in daily management of desktop support operations and acts as the primary lead for the ServiceNow ticket queue.
Responsible for scheduling workload distribution and tracking SLA response and resolution times.
The Deputy Project Manager shall provide operational oversight of Tier 1 and Tier 2 technicians and serve as acting Project Manager during absences.

About this Position: Job Title: Deputy Project Manager Purpose/Scope of work: The consultant shall provide comprehensive End User Support Services to client in support of its mission to improve health and achieve health equity through access to quality services a skilled health workforce and inno...