Claims Team Leader – Guiding Teams to Consistent Service Excellence
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
If you enjoy working in a multicultural environment where English is used every day and have a passion for leading teams while delivering excellent customer service we have an exciting opportunity for you. We are looking for a new colleague to join us as the Team Leader for our CEE Claims teams.
What will be your role
- Lead motivate and coach a team of claims professionals to deliver excellent service and meet client expectations.
- Ensure SLAs and KPIs are consistently met and provide regular performance updates and status reports.
- Conduct performance reviews identify development needs and support the team through targeted training.
- Foster open communication collaboration and problem-solving within the team through regular meetings and 1:1s.
- Handle escalated inquiries and complaints including de-escalation and coordination with key stakeholders.
- Perform regular audits of calls and claims to ensure compliance with procedures and provide feedback and support based on findings.
Why should you work for us
- We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
- We place immense importance on education and personal growth which is why we provide a comprehensive professional development plan and a wide array of educational courses.
We take care of our employees; we provide them with benefits like:
- 6 weeks holiday and 2 personal days
- 1 HO per week
- Multisport card
- Cafeteria system or contribution to pension insurance
- A healthy breakfast every Wednesday or a FreshPoint fridge with an employee 30% discount on products
- Company events and much more...
You might be a perfect fit if you:
- Have leadership experience
- Have broad experience working in a customer service environment ideally within the insurance industry
- Have the ability to meet and exceed customer expectations
- possess strong negotiation and investigative skills.
- Have at least B2 English Language level
Has this position caught your attention If yes then dont hesitate to send us your resume along with acover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
DEFEND INSURANCE je přední poskytovatel doplňkových pojistných produktů pro vozidla, se zaměřením na prodloužené záruky, pojištění GAP a S.M.A.R.T. pojištění. V roce 2012 se stal Coverholderem pojistitele Lloyd's of London.
