Manager Motor Claims Assessing
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Manager Motor Claims - Assessing
Job No: 678758
Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs
Permanent Full Time
Insurance Motor Claims Service- CSC Motor Claims Admin
Pay Band 5
Greater Sydney
- Lead and develop a highperforming motor assessing team
- Flexible ways of working with strong leadership support
- Make a direct impact on customer outcomes and cost efficiency
About the role
As Manager Motor Claims Assessing you will lead a team delivering virtual and onroad motor assessments. You will drive performance across cost timeliness and quality while creating a supportive environment focused on customer outcomes continuous improvement and people development. This role contributes to meaningful outcomes for customers and the broader Motor Claims business.
What youll do
- Lead coach and support a team of motor assessors to deliver highquality assessments that balance customer experience cost control and timeliness.
- Monitor operational performance and quality assurance outcomes using insights to lift efficiency compliance and customer satisfaction.
- Manage workflows capacity and priorities to meet agreed service and financial targets.
- Act as an escalation point for customer concerns working toward solutions that meet customer and business expectations.
- Partner with internal teams and stakeholders to strengthen assessing capability consistency and continuous improvement.
What youll bring
- Applications with a relevant trade qualification such as mechanic spray painter or panel beater will be given preference and are most desired particularly where this experience supports practical assessing knowledge.
- Demonstrated experience leading customer service or operational teams with a strong focus on coaching engagement and performance outcomes.
- Knowledge of the motor assessing industry with the ability to apply this understanding to decisionmaking quality outcomes and cost management.
- Strong judgement and problemsolving capability including managing customer escalations with empathy and clarity.
- Experience working with assessing systems data and reporting tools to monitor performance and support continuous improvement.
PD - Manager Motor Claims (MMC) - AssessingJul22 Final
For more information please contact
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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