Technology Support III, Payments Technology

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology under the APAC Payments Production Management team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Provide endtoend application or infrastructure service delivery to enable successful business operations of the firm.
• Support daytoday maintenance of the firms systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Lead major incident bridges coordinate crossfunctional recovery and communicate status to business and technology stakeholders.
• Own postincident reviews and problem management; drive corrective and preventive actions.
• Assess and implement production changes with appropriate risk evaluation and release readiness.
• Reduce toil through automation and runbook improvements; mentor junior engineers and uplift operational standards.

Required qualifications capabilities and skills

• Bachelors Degree in Computer Science or equivalent
• 3 years of experience troubleshooting resolving and maintaining information technology services.
• Demonstrated knowledge of applications and infrastructure in largescale technology environments both onpremises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Experience supporting realtime or lowlatency production systems in 24x7 environments including incident triage recovery and postincident followups.
• Primary support during business hours; afterhours oncall coverage on an asneeded rostered basis for critical incidents.
• Working knowledge of clearing and settlement windows and scheme SLAs/cutoffs with effective communication to business and technology stakeholders.

Preferred qualifications capabilities and skills

• Experience with one or more generalpurpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Experience with Australias payments systems: NPP BECS and RBA RITS (RTGS); exposure to similar APAC schemes.
• ISO 20022 familiarity and understanding of scheme SLAs/cutoffs.
• Participation in DR/BCP exercises and capacity/performance monitoring for highthroughput payment flows.