Desktop Support Analyst, Information Technology

Create futures worth inheriting with SMEC and the SJ Group

About SJ Group

At SJ were building identity into infrastructure character into skylines and peace of mind into everyday life.

A global urban and infrastructure consultancy firm with over 75 years of project delivery success SJ and its member companies continue a collective legacy that delivers global expertise with local precision.

Become part of our 16000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.

About SMEC

We unlock the potential of our people to look at infrastructure differently creating better outcomes for the future.

We are committed to positively impact the people the environment and the clients and communities we serve.

About the Role

Desktop Support Analyst North Sydney 12 Month Fixed Term

Were looking for a proactive and customer-focused Desktop Support Analyst to join our IT team on a 12-month fixed term contract supporting users across the ANZ region. If you thrive on solving problems enjoy working with people and want to make a real impact on day-to-day operations this role is for you.

Key accountabilities include but are not limited to:

• Provide Level 1 & Level 2 IT support across hardware software and network issues
• Troubleshoot and resolve incidents via phone MS Teams email ticketing systems and in person
• Install configure and maintain desktops laptops and end-user devices
• Manage onboarding and offboarding ensuring seamless user setup and recovery of assets
• Maintain accurate documentation for tickets and processes
• Deliver user training and guidance on IT best practices
• Support IT procurement and asset management in line with company policies

About You

Suitable applicants will be/have:

• Degree or Diploma in Information Technology / Computer Science
• 24 years experience in IT desktop support (ideally in a corporate environment)
• Strong knowledge of Windows Operating Systems; Microsoft 365 (O365 Teams); Network troubleshooting & remote support tools
• Certifications in: Modern Desktop Administration; Microsoft 365 Fundamentals; ITIL Foundation
• Experience supporting users across multiple channels (phone Teams walk-ins tickets)
• A customer-first mindset with a proactive approach to problem-solving
• A valid Drivers Licence with willingness to travel to remote office occasionally

Why Join Us

• Work in a dynamic fast-paced IT environment
• Be part of a supportive collaborative team
• Opportunity to grow your technical and professional skills
• Make a real impact by keeping teams productive and connected

To find out more about SMEC please visit our careers page at to benefits: recruitment activities go through our Recruitment & Talent function and currently this role doesnt require agency input. Please do not forward resume directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

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At Surbana Jurong we put talent hard work teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!