Patient Account Associate

Responsible for a wide variety of Business Office tasks primarily related to communicating creating estimates and payment plans of patient responsibility for all services. Also responsible for payment processing center and collection agency activities patient financial counselor billing follow-up and customer service activities while maintaining positive patient relations.

Key Accountability

• Assume responsibility for upfront collections by providing patients with estimates of scheduled services.
• Assist in following up on all unpaid accounts until they have been appropriately resolved including necessary patient interaction when needed.
• Maintain working relationships with payment processing center utilized by Clarke County Hospital and collection companies utilized ie: Meduit (Avadyne Health) and CBSI.
• Work closely with other departments involved in billing process i.e. HIM Registration Financial Counselor Controller etc.
• Follow up on all accounts until they have been turned over to the private pay status which includes working the delinquent reports.
• Maintain assigned work queues in EPIC.
• Provide excellent customer service to patients in regard to their accounts i.e. taking payments questions etc.
• Keeps current on all insurance changes and updates.
• Answer the phone using proper telephone etiquette.
• Maintain all required records reports and statistics etc.
• Assist in the care and maintenance of department equipment and supplies.

Key Accountability

• Responsible for participating in completion of department and hospital goals.
• Responsible for attending mandatory in services department meetings and other in services applicable to the department.
• Actively participate in team oriented decision-making process. Is a team player willing to be flexible and open to others ideas.
• Focus portions of daily work towards high customer satisfaction. The goal of all employees is to meet or exceed our customers expectations 100% of the time.
• Develop a proactive mind set towards the job. Observes opportunities for improvement formulates ideas communicates those ideas with their supervisors and/or staff carries out variations in work habits in continuous quality improvement.

Basic Clarke County Hospital (CCH) Performance Criteria

• Demonstrates Clarke County Hospital Standards of Behaviors as well as adheres to hospital policies and procedure objectives safety environmental infection control and quality assurance programs.
• Demonstrates ability to meet business needs of department with regular reliable attendance
• Practices and reflects knowledge of HIPAA DIA DNV OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Education: Preferred: High School Diploma or equivalent.

Experience: Preferred: Previous medical billing experience. Previous general/medical office experience. Previous experience with an electronic health record or medical office software. Previous experience with data entry communication systems and computers. Basic computer skills and knowledge of the registration equipment including copy machine calculators printers fax machines postage meter and phone system. General office work experience and/or insurance knowledge.

License(s)/Certification(s): Valid drivers license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities: Preferred: Ability to work with a computer knowledge of medical billing and medical insurance.

Full-Time; 40 hours per week

Shift(s)/Schedule: Monday-Friday; 10:30am-7:00pm

No holidays No weekends

Required Experience:

IC