Account Manager III for Auto Consumer Lending, Vice President
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Shape the future of refinance operations by leading teams that combine precision processing with empathetic customer support.
Job Summary
As an Account Manager III within the Auto Consumer Lending team you lead people managers overseeing blended backoffice processing and customerfacing work to move refinance loans through closing. You guide daily volume execution quality controls and change readiness across teams partnering closely across sites. You coach leaders and teams to deliver accuracy speed and great customer experiences while driving continuous improvement. You cultivate an inclusive positive culture that supports development and performance.
Job Responsibilities
- Lead a team of people managers accountable for refinance loan processing and customer interaction to achieve daily volume targets.
- Maintain an effective working partnership with teams in Houston TX and Tempe AZ to coordinate workflow balance capacity and resolve issues quickly.
- Monitor productivity and quality; coach managers on performance staffing and capacity alignment to plan.
- Enforce policies and procedures and drive consistent execution of daily strategies and metrics.
- Oversee quality reviews; ensure findings are shared and remediations are implemented promptly.
- Direct training and change management to prepare teams for product and process changes.
- Lead and contribute to process improvement and reengineering initiatives that enhance efficiency and customer experience.
- Ensure teams are adequately staffed; support hiring and onboarding; develop talent through regular coaching.
- Analyze data and observed behaviors to identify trends and coach to results.
- Conduct career development discussions and foster a positive inclusive team culture.
- Support flexible scheduling coverage to meet operational needs while maintaining service levels.
Required Qualifications Capabilities and Skills
- Five years of management experience in backoffice processing with exposure to customerfacing operations.
- Ability to lead people managers motivate teams and deliver measurable results against volume and quality targets.
- Demonstrated success managing multistep operational processes and optimizing capacity in fastchanging environments.
- Strong analytical and problemsolving skills with high attention to detail and prioritization under tight deadlines.
- Excellent verbal and written communication interpersonal influence and relationshipbuilding skills.
- Proficiency with MS Office and familiarity with call center technologies.
- Flexibility to support variable schedules based on operational needs.
Preferred Qualifications Capabilities and Skills
- Two years of experience leading people managers in a hybrid onsite/remote environment.
- Experience driving process improvement and change management in lending or comparable operations.
- Track record of implementing quality programs and sharing actionable insights with leadership and teams.
All application requirements (including updated resume - please include specifics of your career) should be posted submitted and completed in the Oracle tool.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
