General Manager Services

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

The Opportunity

Netwealth has created a new General Manager - Services role to lead the next chapter of our service and customer experience evolution.

This role brings together several critical customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day.

With approximately 140 people across Service and Contact Centre Private Wealth Services Onboarding and Maintenance functions and five direct reports this is a senior highly visible leadership role with the scope to set direction establish standards and design a service model that can scale with the business.

Netwealth has a strong service heritage and an ambitious future. As we continue to grow this role is about strengthening foundations modernising service delivery and building a consistently excellent end-to-end experience that reflects a leading contemporary platform.

Youll be responsible for;

• Defining best-in-class service across the end-to-end customer journey

• Designing and leading a modern service organisation including contact centre excellence

• Lifting performance and quality empowering teams to make confident customer-led decisions

• Simplifying and scaling service delivery through AI automation and smarter ways of working

• Owning the service proposition externally including major advisor and client engagements

About you

You are a highly experienced service leader who has built scaled or evolved complex service environments and is motivated by creating exceptional customer experience at scale. You bring deep expertise from large customer facing organisations ideally outside traditional financial services where service excellent operational rigour and brand reputation matter.

Skills and experience youll bring:

• A strong track record leading large-scale service or contact centre operations

• Experience designing operating models that balance customer experience efficiency and risk

• A simplification mindset with the ability to streamline work and remove unnecessary complexity

• Practical experience leveraging AI and Automation to optimise service delivery

• A leadership style that is positive empowering and decisive

• Executive presence and confidence representing service in senior internal and external forums

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!

Required Experience:

Director