Client Tech Support Engineer

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Client Tech Support Engineer

What does a successful Client Tech Support Engineer do

This role works cross-functionally with teams across Cloverincluding Technical Writers Squad Engineers Operations and Product Managersin a responsive and close-knit environment. You will become a subject-matter expert in our products manage high-priority technical escalations enhance developer documentation investigate complex technical challenges and deliver data-driven high-impact outcomes.

What you will do:

Respond to incoming support requests via email and prioritize issues based on severity

Troubleshoot technical issues escalating to Product or Engineering teams when needed and drive issues through to resolution

Support developers by responding to questions posted in the community forum

Work with thirdparty developers building apps on the Clover platform and act as the primary technical contact throughout their development journey

Answer questions related to Clovers platform technologies including REST APIs and SDKs (Windows iOS Android etc.)

Participate in planning and building example apps and demo applications that showcase platform features and best practices

Contribute to the planning and development of internal tools that improve the support model

Approve new developer accounts and thirdparty applications working with Fiserv Legal and Compliance to ensure risk alignment

Lead manage and drive projects end-to-endfrom discovery calls through to production implementationguiding developers on how to integrate or build using Clover APIs

What you will need to have:

Strong interest in supporting thirdparty developers and helping them succeed on the platform

Demonstrable programming skills and prior experience in technical support

Ability to write simple code snippets and discuss basic data structures and algorithm choices

Flexibility to work in a production operations environment with a focus on support

Strong analytical abilities and a creative resourceful approach to problemsolving Proficiency in at least one programming language: Java Python PHP C# JavaScript or

Previous experience in software development software consulting or technical support

Proficient in Japanese language both spoken and written.

What would be great to have:

Knowledge of Android or iOS is an advantage

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Experience:

Calling all innovators find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and ...