Senior Manager, Operations Risk & Controls
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager Operations Risk & Controls Governance with the resources to solve critical problems for the future of our business which is why we need you.
Positions Responsibilities:
Facilitate Risk and Control Self-Assessments: document key risks and controls perform control testing and develop action plans to remediate control gaps
Manage the Quality Assurance team as the Subject Matter Expert on operational risks
Coordinate between various stakeholders such as compliance risk and audit teams to support process or controls improvement initiatives
Track and monitor issues and action plan arising from RCSA gap analysis risk events audits or other risk issues and alert business unit management of potential and/or actual past due issues
On an ongoing basis identify areas of concern or emerging risks on which Control Testing may need to be performed or to be included in RCSA
Review internal and external risk incidents / loss events including root cause analysis and action plans
Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization
Required Qualifications:
University graduate preferably in Accounting Finance Operational Risk or a related discipline
At least 8 years internal auditing control risk management compliance quality assurance or consulting experience preferably gained from insurance or financial institutions
Recognized professional accounting/auditing/risk management (CPA CIA CA etc.) designation
Good knowledge of audit sampling methodologies including control frameworks risk management techniques and regulatory requirements
Results oriented; able to strike work balance on multiple priorities and projects
Strong business judgment in assessing significance of issues and developing value added recommendations
Strong stakeholder and people management skills; able to effectively articulate technical vision possibilities and outcomes through strong verbal and written communication
Strong interpersonal skills with ability to influence senior leaders and inspire and train more junior team members
Good understanding of Operational risks and how they can impact the business
Self-driven able to meet objectives with a minimal amount of managerial oversight
Can distill complex issues into simple reports solutions and designs
Proficient in English and Cantonese both verbal and written
- Good experience in using Microsoft applications e.g. Excel PowerPoint Word etc.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
