Multinational Operations Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 125000 - 150000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Starr a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate make impactful decisions and build lasting client relationships worldwide. At Starr youll work in an entrepreneurial culture alongside accessible leaders leveraging our financial strength and vast industry experience to deliver solutions for our clients no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Position Summary
The Multinational Operations Production Manager is responsible for overseeing and optimizing insurance operational processes across multiple countries and business lines. This role leads cross-border teams ensures compliance with diverse regulatory requirements and drives operational excellence to deliver efficient consistent and high-quality insurance services worldwide.
Key Responsibilities
1. Global Operations Oversight
- Manage and coordinate day-to-day insurance production activities (e.g. policy issuance renewals endorsements and collections) across all regions.
- Lead the operations team ensuring alignment with global standards and local market needs.
- Develop and implement standardized operational procedures workflows and best practices.
2. Process Optimization & Efficiency
- Analyze and streamline end-to-end operational processes to eliminate bottlenecks reduce redundancies and improve turnaround times.
- Identify and implement process improvements and automation opportunities in collaboration with local teams.
- Monitor and report on operational performance driving continuous improvement initiatives.
3. Regulatory Compliance & Risk Management
- Ensure operational processes comply with all relevant international and local insurance regulations.
- Coordinate with compliance and legal teams to proactively identify and address regulatory risks as required.
- Support audits and maintain accurate documentation of operational controls and procedures as required.
4. Cross-Border Coordination & Integration
- Facilitate knowledge sharing and adoption of best practices among regional operations teams.
- Support integration of new business lines into global operational frameworks.
- Foster a culture of collaboration and continuous learning across diverse teams and geographies.
5. Performance Management & Reporting
- Develop track and report on key operational metrics (e.g. cycle times error rates customer satisfaction productivity).
- Provide actionable insights and recommendations to senior management for strategic decision-making.
- Lead root cause analysis and corrective action planning for operational issues.
6. Strategic Support
- Collaborate with IT underwriting claims and customer service teams to ensure seamless end-to-end service delivery.
Qualifications
Education & Experience
- Bachelors degree in Business Administration Insurance Operations Management or related field (Masters preferred).
- 7 years of experience in insurance operations or production management with at least 3 years in a multinational or multi-regional environment.
- Proven experience managing international and global teams and complex operational processes.
Skills & Competencies
- Deep understanding of insurance operational processes (policy admin claims renewals etc.).
- Strong process improvement and project management skills (Lean Six Sigma certification a plus).
- Excellent leadership communication and stakeholder management abilities.
- Analytical and problem-solving mindset with attention to detail.
- Ability to work effectively across cultures time zones and organizational boundaries.
- Fluency in English required; additional languages a plus.
Key Performance Indicators (KPIs)
- Operational efficiency (cycle times productivity)
- Error and rework rates
- Compliance audit results
- Customer and internal stakeholder satisfaction
- Cost savings and process improvement outcomes
For individuals assigned and/or hired to work in New York Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $125000 - $150000.
Starr is an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Required Experience:
Manager
