Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy UT 84070

SCHEDULE

Full Time

To be effective an individual must be able to perform each job duty successfully.

Manages overall roadmap for products and services owned by the Payment & Deposit Product team as directed by the VP of Payment & Deposit Products.

Provides leadership on all product initiatives by ensuring procedures are followed and recommendations are properly vetted prior to review and approval.

Takes the lead on product initiatives that may require more than one product manager to accomplish overall objectives. Assigns tasks and responsibilities to other product managers as needed on shared initiatives.

Recommends changes to products and services to align with organizational strategy membership needs and product performance goals.

Directs the development and enhancements of assigned payment and deposit products and services which may include credit cards debit cards ATMs checking certificates and IRA accounts and services.

Responsible for assigned KPIs and success metrics including profitability satisfaction scores etc. for assigned products and services.

Maintains a deep understanding of products and features making decisions about what will and will not be built into a product throughout its lifecycle consistent with direction from leadership team.

Distills themes from member and channel partner feedback analytics Mountain Americas strategic/financial goals and the competitive landscape.

Owns individual projects from idea to product delivery.

Takes responsibility for defining detailed product requirements and ensures that the product meets the needs of membership business and adoption targets.

Collaborates with business stakeholders members and vendors on any aspect of product management as needed to ensure successful delivery of product.

Analyzes product and member behaviors and their trends to identify opportunities for product enhancements. Makes data driven decisions.

Works with designers project managers developers architects quality control marketers and internal communications to create functional specifications copy and/or mockup prototypes and training materials that support successful launch of new products and enhancements.

Maintains relationships and communication with key partners and third parties.

Ensures transparency and communication of upcoming changes to the roadmap and deliver across all key stakeholders.

Has ownership for product performance and quality standards that directly impact member experience and profitability.

Performs other duties as assigned.

KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education/Experience

Masters degree preferred. Bachelors degree in business marketing finance economics or related filed OR additional four years of product management experience required.

Eight years of successful product management experience with business-to-consumer product.

Five years of demonstrated experience with payment card and deposit related products and services.

Experience and proven ability to build products from ideation to launch and successfully manage legacy products throughout lifecycle implementation to phasing out.

Experience working with large payments and/or financial services organization (preferred).

Licenses Certifications Registrations

PMP Certification preferred

Product Management Certifications preferred

Computer/Office Equipment Skills

Advanced level skill for Microsoft Word Excel and other Office Suite products.

Working knowledge of analytics and business intelligence software such as PowerBI Tableau etc.

Working knowledge of project management tools and software.

Managerial Responsibility

Has no supervisory or direct report responsibility.

Communication Skills

Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.

Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization.

Other Skills and Abilities

Experience and knowledge of best practices trends and innovation in payments and card services (strongly preferred)

Proven understanding and working knowledge of product and life-cycle management disciplines techniques practices and methodologies.

Strong financial acumen and analytical skills including a demonstrated understanding of product profitability and pricing analysis.

Demonstrated experience creating business cases ROI calculations success metrics for products and services.

Self-starter with strong organization and time management skills. Proven ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.

Comfortable working with remote team members through technology.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to talk hear sit use hands to handle or feel and reach with hands and arms consistently. Ability to stand walk kneel and crouch occasionally

Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental
There are no unusual environmental factors

Noise Environment
Moderate noise (business office with computers and printers light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.