Clinical Practice Management Nurse

St Thomas Community Health Center

Job Location:

New Orleans, LA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Competitive salary
Health insurance
Paid time off

Location

Multi-site same day/next day primary care services in Uptown New Orleans

Position Summary

The Clinic Practice Management Nurse supports patient access clinic flow and operational efficiency at multiple primary care clinic sites Uptown on Magazine St.. This role primarily focuses on managing walk-in patients supporting appointment scheduling and coordinating real-time clinic flow in a high-volume primary care setting.

In addition the nurse provides clinical triage and assists with in-clinic emergencies including identifying patients who require escalation to a higher level of care such as transfer to the Emergency Department. The position works in close collaboration with the Chief Nursing Officer Director of Nursing providers scheduling staff and front desk teams to ensure safe efficient and patient-centered care.

Practice Management Systems Design & Performance Evaluation

Assist in the design implementation and maintenance of patient access workflows.

Collect review and interpret operational and access-related data to evaluate the effectiveness of scheduling walk-in and patient flow processes.
Coordinate monitor and evaluate scheduling workflows for specialty services ensuring appropriate access utilization and alignment with clinic capacity.
Collaborate with scheduling staff specialty clinics and providers to address access barriers and optimize specialty appointment availability.
Monitor key practice management indicators related to access and productivity including specialty scheduling performance.
Use data trends and operational observations to identify inefficiencies and recommend improvements.
Assist leadership in tracking progress toward clinic goals for patient access productivity and operational performance.
Support the ongoing maintenance and sustainability of access-related systems and workflows.

Clinical Triage & Emergency Support

Provide nursing assessment and clinical triage for patients presenting with urgent or concerning symptoms.

Assist providers and staff during in-clinic emergencies.
Identify patients requiring a higher level of care and assist with escalation to the Emergency Department including:
- Clinical assessment and stabilization as appropriate
- Coordination with providers and leadership
- Documentation and communication per clinic protocol
Serve as a calm knowledgeable clinical presence during high-acuity situations.

Operational & Nursing Support

Assist the Director of Nursing with select operational and nursing tasks as delegated including:

Supporting point-of-care testing controls
Emergency supply checks or restocking of supplies
Participate in daily morning huddles and contribute to discussions on staffing access and clinic flow.
Identify workflow challenges and recommend improvements to enhance patient access and clinic efficiency.

EPIC & Communication Support

Support EPIC workflows related to scheduling access and patient communication as assigned.

Communicate scheduling updates delays and access issues to providers and clinic staff.
Ensure accurate and timely documentation related to triage and patient flow decisions.

Active unrestricted RN or LPN license (per organizational policy)

Experience in an outpatient or primary care setting
Strong clinical triage skills
Ability to work effectively in a fast-paced high-volume clinic
Proficiency with EPIC Electronic Health Record

Preferred

Experience working in walk-in or same-day access clinic models

Prior involvement in scheduling or practice management workflows
Strong understanding of patient flow and access optimization

Skills & Competencies

Excellent clinical judgment and prioritization

Strong communication and coordination skills
Ability to remain calm and effective during emergencies
Flexible solutions-oriented approach
Patient-centered mindset

Reporting Structure

Reports to: Chief Nursing Officer

Works closely with providers scheduling coordinators front desk staff and Medical Assistants

Work Environment

Onsite high-volume outpatient clinic

Frequent walk-in patients and urgent care needs
Requires adaptability to rapidly changing clinic flow

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicants or employees race color religion sex sexual orientation national origin age disability or any characteristic protected by law.

Required Experience:

Benefits:401(k) matchingCompetitive salaryHealth insurancePaid time offLocationMulti-site same day/next day primary care services in Uptown New OrleansPosition SummaryThe Clinic Practice Management Nurse supports patient access clinic flow and operational efficiency at multiple primary care clinic s...