Branch Operations Manager

**This is an interim position for approximately three months with the possibility of extension.**

• Support business strategies to increase sales and optimize profitability
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale customers
• Complete store administration
• Ensure compliance with policies and procedures including safety loss prevention and security
• Maintain outstanding store condition and visual merchandising standards including promotional packages and sales floor displays
• Support employee training development performance management and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Store Manager to make outside sales calls to increase market share

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid unrestricted Drivers License
• Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
• Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams you must have received at least a meets expectations (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams you must have completed all HR Cloud eLearning courses required for your current position

• Have at least one (1) year experience working in a retail sales or customer service position or have completed a Sherwin-Williams Management Training Program
• Have at least one (1) year of experience in leadership role(s) supervising others or leading teams
• Have previous work experience selling paint and paint-related products
• Have work experience using timekeeping and/or customer relationship management (CRM) systems
• Have an associates degree or higher in business sales or marketing
• Willingness to relocate for future job opportunities
• Ability to read write comprehend and communicate in more than one language