Training Content Creator Specialist

Role Description:

You will join the Customer Success team whose mission is to ensure the smooth integration proactive support and loyalty of our customers while maximizing their satisfaction and identifying opportunities for service improvement and expansion.

Georges and his team (4 people) are seeking a talented and detail-oriented Technical Content Creator to develop comprehensive how-to guides engaging instructional videos and in-app content that enhances user experience and helps our audience understand and utilize our products and services effectively.

Your Key Responsibilities:

Content Creation: 

• Develop clear concise and engaging how-to guides and instructional content for various platforms including written guides video tutorials (and in-app help content).
• Independently test and explore new or updated features to gain a thorough understanding of their functionality and use cases.

Video Production: 

• Plan script and produce high-quality how-to videos including recording editing and finalizing video content to ensure it meets the needs of our users.

User Research: 

• Collaborate with product managers onboarding academy and customer support teams to identify user needs and gaps in existing documentation.

Content Management:

• Organize and manage content assets in a content management system ensuring they are up-to-date accurate and accessible.
• Tracking and validating documentation based on established processes.

Collaboration: 

• Work closely with cross-functional teams including Implementation team product development marketing and customer support to ensure consistency and accuracy in all instructional content.

Autonomous Task Management and Execution: 

• Independently manage and execute projects or tasks from start to finish ensuring that all objectives are met on time and within scope.
• Organize and prioritize work effectively coordinate with collaborators as needed and make decisions that drive progress and maintain alignment with initiatives.

Tool Evolution:

• Regularly research evaluate and stay informed about emerging technical tools and technologies relevant to the documentation field.
• Show interest and ability in integrating and mastering new tools and expertise.

Continuous improvement: 

• Seek client and colleagues Feedback in order to engage end users for content material adoption
• Ensure optimal impact of our training material
• Quantify and measure content material adoption of end users

Working conditions:

• Location: Montreal
• Permanent full-time position (40 hours per week)
• Hybrid work model
• Languages: Fluency in French and English both written and spoken is required.

Qualifications :

Qualifications & Key Skills

• Bachelors degree in Technical Communication Instructional Design Marketing or a related field or equivalent practical experience.
• 23 years of relevant experience creating instructional or technical content.
• Proven experience developing instructional materials including written guides video tutorials and in-app help resources.
• Strong proficiency with video production tools and techniques (e.g. Adobe Premiere Pro Camtasia).
• Excellent technical writing and editing skills with the ability to communicate complex information in a clear concise and engaging manner while adhering to industry standards.
• Fluency in English and French both written and verbal is required.
• Strong research and problem-solving skills with the ability to independently explore product features gather information from technical documentation and troubleshoot complex issues.
• Highly organized with the ability to structure documentation logically and manage multiple initiatives or features simultaneously while maintaining focus on priorities and deliverables.
• Ability to work independently manage time effectively and deliver high-quality content within deadlines.
• Strong attention to detail and commitment to accuracy and completeness in documentation.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
• Familiarity with content management systems and basic HTML/CSS knowledge is considered an asset.

Additional Information :

Whats in it for you

By joining MEDFAR you will be part of a purpose-driven organization whose product is disrupting and digitizing health care making doctors and healthcare workers lives easier while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. 

• Remote work and flexibility (supporting work-life balance)
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks 1 additional week between Christmas and New Year
• Annual training allowance ($1500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided with additional gear if needed
• Internal growth opportunities (promotions internal mobility)
• Support from a wellness and social committee with initiatives to foster team cohesion mental health and employee well-being
• A company culture focused on transparency collaboration and innovation

Join a dynamic and innovative environment where your work has a real and wide-reaching impact helping to modernize healthcare in Canada and internationally.

With offices around the world fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries bilingualism enables us to communicate in both languages while promoting the use of French. 

At MEDFAR we value diversity equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported regardless of their background identity or part of our commitment to a fair and inclusive recruitment process we offer accommodation to candidates who request it. If you need accommodation during your interview please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women visible minorities ethnic minorities aboriginal peoples and people with disabilities. When applying we invite you to complete this section which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process please consult this guide.

Remote Work :

No

Employment Type :

Full-time