CX Designer

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.

At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Responsibilities:

• Design and improve customer journeys across products platforms and operational touchpoints ensuring experiences feel connected consistent and intentional
• Identify experience gaps friction points and handoffs across teams and systems and work collaboratively to address them
• Translate customer needs business constraints and operational realities into clear experience outcomes
• Partner closely with Product Managers Engineers Operations leaders and Service teams to shape solutions that work across digital and nondigital touchpoints
• Design experiences that are feasible within operational and technical constraints while still advocating for customer needs
• Use qualitative and quantitative research to understand customer behaviours needs and pain points across the full lifecycle
• Synthesise insights into journey maps service blueprints and experience frameworks that teams can act on
• Validate experience improvements through testing feedback and iteration
• Define experience principles patterns and standards that help teams make aligned decisions
• Work with Design System and Product Design teams to ensure CX considerations are reflected in product experiences
• Ensure experience changes meet enterprise level standards for usability accessibility and regulatory awareness

Requirements:

• 4 years experience in CX design service design product design or related experience roles
• Strong experience designing end-to-end journeys across multiple touchpoints and teams and proven ability to work across organisational boundaries and influence outcome
• Strong experience designing complex workflows and systems-driven products
• Proven ability to lead design work independently and deliver impact in ambiguous problem spaces
• Experience creating journey maps service blueprints experience frameworks and supporting design artefacts
• Ability to move between high-level experience thinking and detailed design where needed
• Strong portfolio demonstrating experience impact and practical delivery
• Experience in fintech wealth trading or other regulated domains (highly regarded)
• Familiarity with digital product design tools (e.g. Figma) and agile delivery environments (highly regarded)

The Recruitment Process

• Acknowledgement email once your application has been submitted.

• Our Talent team will start reviewing your application. If unsuccessful you will be notified.

• If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.

• If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process please email and one of our team will contact you.

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you