Customer Service Representative

Cairns - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

At BlueScope we offeropportunities to innovate and learn and growwiththe businessalways driven by Our Purpose tocreate andinspire smart solutions in steel to strengthen our communities for the future. With inclusive leadership and a positive passionate team working with us is an opportunity to experience a culture of connection and care where every action you take matters creating innovative solutions for our customers and communities.

The Opportunity

Looking for a stable full-time permanent role where no two days are the same Our Lysaght Cairns business is looking for a Customer Service Representative to join our friendly and supportive Customer Service Team. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.

This is an office-based role (Monday-Friday 8:00am-4:00pm) combining customer service data entry and operational support in a collaborative environment. Youll enjoy being the face of the company building and nurturing relationships and setting the tone for how customers feel about their experience. Well help you feel confident and supported from day one with structured training including hands-on support from experienced team members and guided learning through our systems and products.

We offer 14% superannuation a discretionary quarterly bonus scheme access to a range of corporate discounts and Fitness Passport free on-site parking and proximity to public transport and a convenient Cairns location approx. 6 minutes from the city centre. The team environment is friendly and inclusive with branch lunches/BBQs and monthly morning teas that reflect the way we work together every day.

What Will You Do

Working alongside a collaborative and experienced team of Customer Service Representatives and reporting to the Branch Manager your contribution to the customer experience plays a key role in the overall success of our branch. You will:

process customer orders prepare quotes and assist in coordinating transport
provide timely updates on product availability and pricing and customer orders and delivery
maintain accurate customer records and system data
manage customer phone and email enquiries and service walk-in customers
liaise with internal and external stakeholders to resolve and escalate issues as needed
support wider administrative responsibilities in the branch

More About You

Previous building industry experience isnt required. You might come from retail healthcare administration hospitality or another customer-focused environment. What matters most is that you:

communicate clearly and confidently (written and verbal) across a diverse range of stakeholders
have accurate data entry skills attention to detail and the ability to prioritise and manage multiple tasks
are comfortable learning new systems and platforms (such as CRM systems and Microsoft Dynamics 365)
bring a solutions-focused approach and enjoy helping customers and internal teams succeed
thrive in a team environment and bring a positive safety-first mindset

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.

Come and discover us at us creating strength for the future.

Remote Work :

Employment Type :

Full-time