Client Success Manager

About Us

Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology such as no-code the cloud and AI.

We help firms to start trusting their data by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster work smarter save money reduce risk and comply with regulatory requirements.

Were headquartered in London and have offices in New York Wroclaw Singapore and Antwerp. Were proud to call some of the largest global financial institutions our clients including over 15 of the worlds largest international banks as well as brokers exchanges asset managers hedge funds administrators service providers and corporates.

About The Role

You will join the EMEA Client Success Team focusing on supporting and expanding Ducos Adaptive Intelligent Document Processing (AIDP) client base. You will play a pivotal role in ensuring that clients achieve their desired outcomes while maximising value from the Duco AIDP platform.

Your responsibilities will include building strong trusted relationships with clients understanding their business objectives and proactively identifying opportunities for further adoption and optimisation of the platform. You will collaborate closely with both internal teams and clients to drive successful implementations resolve challenges efficiently and promote the expansion of existing and new use cases.

In this role your ultimate goal is to deliver measurable impact for our clients while supporting Ducos mission to provide intelligent adaptive solutions that transform document processing. Your work will be instrumental in strengthening client satisfaction loyalty and long-term growth.

What you will be working on

Lead Ducos AIDP Client Segment at scale enable these Accounts on the Duco AIDP platform and help them achieve their desired outcomes and ROI

• Resulting in product adoption increased usage retention and accelerated growth.
• Understand the clients business objectives and articulate value realisation back to the client.
• Identify opportunities for expansion services and training. Partnering with account management to build a business case.
• Track client health indicators usage patterns proactively identifying risks and taking action to improve retention and outcomes.

Build and maintain trusted advisor relationships with relevant and senior stakeholders

• Lead governance and ad hoc meetings with the relevant and senior stakeholders.
• Handle strategic account conversations and guide Senior Stakeholders on industry and Duco AIDP best practices.

Develop robust knowledge and understanding of Ducos Product Offering

• Firm understanding of how Duco AIDP can help solve our clients pain points and drive value.
• Perform demos and training on Ducos AIDP offering.
• Lead client workshops driving adoption best practices and growth.
• Leverage your knowledge of Duco AIDP and how it adds value for similar clients to effectively guide clients towards their desired outcomes.

Be the voice of the client within Duco and the Duco voice to the client. Collaborate cross-departmentally to help drive client outcomes and deliver value

• Work closely with Product and Engineering leadership to drive the strategic roadmap client projects and relevant initiatives.
• Partner with Professional Services to deliver implementation and growth projects.
• Partner with Support to ensure client outcomes and satisfaction in BAU.
• Partner with Account Management to drive account and stakeholder expansion.

Required Skills & Experience

• 3 years experience in a client Success Pre-Sales (Solutions Architect) Consulting or Project Management role ideally with experience managing a high touch and scaled (tech-touch) motion. Added benefit with experience specifically within a Tech or SaaS environment.
• Experience managing a client segment or multiple projects/accounts at scale including establishing and optimising processes and playbooks
• An understanding of Intelligent Document Processing ETL Data Orchestration or similar technologies.
• Strong presentation and communication skills so that you can explain concepts and user stories with confidence.
• Approach problems with a practical mindset focusing on realistic solutions that are both effective and efficient.
• Strong challenge management skills able to independently address complex asks and resolve challenges.
• Ownership mindset able to independently lead key client engagements and drive outcomes.
• Consultative and Technical acumen able to leverage tools like Tableau and articulate technical concepts.
• Experience with CRM and Operations platforms like Salesforce Vitally etc.
• Fluent Dutch as youll be working mainly with our Belgian and Benelux based clients. French speaking as well would be beneficial.
• Ability to travel 25% of the time.

Benefits:

• Competitive salary package aligned with your skills and experience. Reviewed annually.
• Performance based bonus payments.
• Group life insurance and pension plan by AXA.
• Hospitalisation Insurance by ALAN (Delight Programme).
• Company car or tax-free mobility budget.
• Enhanced family leave provisions.
• Unlimited annual holiday because we trust our people to manage their own time off.
• Company phone and subscription by Orange.
• Lunch allowance (meal tickets).
• 4 Volunteering days off.
• Flexible working policy (3 days per week in office).
• Opportunity to work abroad for up to 6 weeks per year.
• Personal learning and development opportunities (annual dedicated budget).
• Referral bonus if we hire someone great whom youve recommended to us.
• Spot Rewards.
• Employee of the Month and Employee of the Year award.

Disclaimer

Because we are committed to inclusivity we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process please let us know at Include your contact information the role youre applying for and how we can accommodate you.

During the interview process and after hire Duco does not discriminate on the basis of race colour gender or gender expression sexual orientation marital or pregnancy status national origin age disability religion or creed socioeconomic background or status size or any other protected characteristic

Required Experience:

Manager