Specialist, Application Support

• Perform all required daily weekly and monthly activities in the IT Applications & Maintenance Support Department (Payments & Peripherals) for all company supported applications.
• General Office Administration - act as backup to Team Lead - Peripherals
• Answer phones and respond to customer requests.
• Logging and assigning of calls to correct areas.
• Recognize document and alert the Team Lead of trends in customer calls.
• Determine source of computer problems (hardware software user access etc.).

Qualifications :

• Bachelor of Computer Science Degree or related

Additional Information :

Experience:

• At least 2 years experience in IT which 1 should have been at Operator/Helpdesk level.
• Experience in Administration.
• Experience in application support

Key Responsibilities:

• Investigate user problems identify their source determine possible solutions test and implement solutions.
• General Troubleshooting to resolve customer issues and assist users with general problems.
• Help monitor and update critical systems like anti-virus environmental monitoring etc
• Attend to system alerts and monitoring events from the Monitoring team in a timely fashion.
• Provide support to staff on all company supported applications such as but not limited to Credit Application Management Vehicle & Asset Finance(Leasing) DataStore Customer Instruction Management Legal Workflow Legal Matter Management Corporate Statements Enhancement IBM Sterling Connect: Direct(Integration) Recon NISS(Namibia Inter-bank Settlement(RTGS) Enhanced Collections EE(Eximbills Enterprise Total Trade Finance & Payments Solution).
• Make procedural and/or operational corrections as necessary.
• Attend to all reported/logged systems issues troubleshoot errors and document them with resolutions.
• Log and report all major outages or suspected outages and report to the Team Lead with the L1 Analysis.
• Maintain system security in line with PCI compliance and ISO/IEEE standards.
• Establish user profiles user environments directories and security for applications used.
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
• Maintain security & confidentiality with regards to all information being processed stored or accessed. 
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• Behavioural Competencies:

• Ability to work independently with the added flexibility of being able to work as part of a team.
• Good communication and interpersonal skills.
• Ability to work under pressure.
• Professional verbal and written communication.
• Project a professional company image through telephone or any other virtual interactions.

Technical Competencies:

• Advanced knowledge of IT Systems Administration
• Working knowledge of SQL(Structured Query Language)
• Sound knowledge of SSIS(SQL Server Integration Services)
• Sound knowledge of API(Application Programming Interface)
• Sound Knowledge of PCI/DSS(Payment Card Industry Data Security Standard)

Remote Work :

No

Employment Type :

Full-time