Digital Onboarding Manager
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Digital and Innovation Lead the Digital Onboarding Managers role is to support the design delivery and implementation of digital products across the business.
This role is ideal for someone who is early into their digital management career path highly organized creative curious and eager to learn.
Youll work closely with senior team members the wider technology team and stakeholders to assist in planning coordinating and communicating project progress and key deliverables. Youll also gain experience in digital product development remote collaboration and modern project management practices. Working with the Digital Product Manager & Digital Products Administrator to deliver digital solutions across all brands within the WSH group.
Objectives of this role:
- Support the development organization and improvement of digital apps customer-facing technology platforms and tools used across the business.
- Assist in gathering requirements defining project tasks and maintaining project timelines under guidance from senior team members.
- Responsible for driving the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutions
- Create impactful content user friendly digital experiences that support hospitality and catering across multiple channels.
- Help coordinate remote teams and external partners to ensure work remains on track.
- Monitor project updates risks and progress escalating issues when needed.
- Build strong working relationships with stakeholders through clear and proactive communication.
- Contribute to a culture of continuous improvement of app development and digital innovation.
Key Accountabilities include:
- Support the planning and execution of digital projects from initiation instruction to delivery.
- Maintain project documentation schedules and task lists using digital tools.
- Customer success management and successful onboarding of applications into business areas and locations.
- Assist in tracking project progress and preparing reports for senior stakeholders.
- Create digital experiences which align with business standards and client objectives
- Collaborate with remote colleagues using communication and project management platforms.
- Participate in meetings take notes and follow up on action items.
- Support testing feedback gathering and user experience improvements for digital platforms.
- Lead interactive conversations coaching sessions workshops & peer-led discussions that help users apply technology in their day-to-day operations.
- Work closely with stakeholders to gather requirements & prioritize initiatives
- Act as trusted advisor across business building strong relationships & tailoring adoption approaches with different teams
- Monitor adoption metrics and use insights to identify opportunities for continuous improvement and success management
- Create solutions and messaging to customer needs with supporting resources
- Serve as the bridge between restaurant partners and internal operational team to ensure their digital storefront looks world-class
- Handle administrative tasks with precision ensuring our end users are comfortable with our processes & systems
Qualifications :
What we want from you:
- 2 years experience in customer onboarding customer successimplementation or project-based roles
- Strong organizational skills with the ability to manage multiple tasks remotely and prioritize effectively.
- Confident communicator with good written and verbal skills and the ability to create clear engaging business communications
- Comfortable working independently in a remote environment with regular check-ins and support.
- Curious and passionate about emerging technologies and improving working life for colleagues and clients alike
- Eagerness to learn new digital tools platforms and project methodologies.
- Experience in leading technology adoption and business change initiatives including stakeholder engagement at all levels
- Excellent interpersonal and influencing skills with a proactive positive can do attitude
- Strong understanding of delivering digital solutions in place of traditional catering service outputs
- Ability to apply creative design thinking and agile methods to digital solution conception & development
- Be able to quickly understand customer marketing landscapes and specific communication challenges
- Experience working within technology driven environment preferably with experience in contract catering or hospitality industry.
- High attention to detail with the ability to manage the administrative lifecycle of multiple projects simultaneously and proactively solve problems
- Comfortable with Project Management principles and PM software
- Experience in working with digital platforms
- Look and feel is important to us so taking a confident approach when looking at the customer user experience is paramount
- Prepared to be flexible with working hours and travel as required
- Excellent time-management skills and the ability to self-organize
- Comfortable working with remote communications channels such as Microsoft Teams email and other virtual meeting software
- Ability to work autonomously yet collaboratively with team members across various parts of the business
- Have a proactive and positive attitude to work in general
Additional Information :
And in return we offer:
- 25 days holiday (plus public holidays)
- Plus your birthday off
- Enhanced pension
- Life Assurance cover
- Medical Insurance for you
- Discounts available on the high street shops holidays gyms and cinemas
- Wellbeing assistance
- Volunteering Days
- Enhanced maternity leave
- Secondary Carer leave
- Wedding/Commitment day leave
- Bespoke training and development including apprenticeships
- Annual salary up to 40000 depending on experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Wong Sun Hing Group was founded in the 1960s, started in the textile industry and has grown in tandem with Hong Kong's continuous economic development. We have always focused on the pursuit of quality, and have created a number of premium products in the real estate, food and beverage ... View more
