Quality Analyst (Client exposure)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Quality Analyst get to:
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships
- Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations
- Keep management updated: Relay important information in the form of timely and accurate reports
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Produce quality audits coach team members and participate in internal and external calibrations
Qualifications :
Our most successful candidates will:
- Bachelors degree
- Experience with process documentation
- Experience as quality specialist (1-3 years)
- Be able to work in MS Office
- Have advanced-level knowledge of Excel
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Identity and Access Management background or familiarity will be considered advantage
Additional Information :
Additional information:
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and various discounts
- Transportation / Utilities allowance
- Competitive salary and clear career progression
- World-class on-the-job training
- Fully remote opportunity - Bulgaria based
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
