Reservations Manager

Job Purpose  

To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department whilst ensuring maximum revenue is achieved and high occupancy is maintained.  Provides ongoing leadership support and guidance to the entire Reservations team to ensure the overall success of the Department.      

Primary Responsibilities  

• Supervision support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact 

• Prepare yearly forecasts of occupancy and revenue in conjunction with Management  

• Prepare and follow monthly objectives to increase occupancy and revenue 

• Handles all incoming reservations enquiries in a timely manner taking particular care to up-sell and maximise revenue opportunities 

• Explain variances between forecast and actual occupancies and advise Management accordingly 

• Ensure revenue is maximised through revision of occupancies especially during peak seasons 

• Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity 

• Manages internal allocations of promotional specials Unit Owners RCI and Minimum Income Agreement units   

• Maintain strong product knowledge know all products and specials available at the Property and Properties in the surrounding Area  

• Compile relevant Reservations reports as necessary 

• Coordinate group bookings at the Hotel attempting to fulfil client requests and special needs where possible   

• Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this 

• Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system   

• Hold regular yield meetings with the General Manager and Front Office Manager to review high and low occupancy periods events and review opportunities 

• Attend regular Front Office meetings to ensure clear communication between the Front Office Team Sales Team and Reservations Team  

• Maintains records of special accounts and travel agency statistics to provide Sales with accurate account statistics 

• Advise Sales Team of any relevant sales leads 

Qualifications :

• Minimum 1 year experience in a reservations/sales leadership role 

• Qualifications in Hospitality/ Tourism Management or Sales/Commercial 

• Hotel industry experience is preferred but not essential 

• Demonstrated leadership experience in a sales environment preferred.  

• Strong computer and systems skills preferably in Opera Cloud. 

Additional Information :

Competencies  

• Strong analytical skills. 

• Positive energy eye for attention to detail and strong drive for results 

• Ability to work with multiple stakeholders and fast paced environment 

• Appropriate working rights to work within Australia 

• An ability to understand and navigate complex stakeholder environments 

• Strong focus and passion for hotel operations 

• Sound understanding of emerging trends in the industry  

• Demonstrated ability to coach mentor develop and inspire teams 

• Confident and articulate communication negotiation relationship and networking skills 

• Time management skills with the ability to multitask  

• Strong personal integrity 

• Good interpersonal skills with ability to communicate with all levels of team members 

• Flexible and able to embrace and respond effectively to change 

• Role model in Accor values and Heartist culture 

Remote Work :

No

Employment Type :

Full-time