Product Coordinator, Global Portal

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Whether youre building your future or starting your career with us you wont do it alone. From creating solutions for our clients to building careers for our people we shape what matters and thats where you come in.

The Product Coordinator Global Portal provides coordination administrative and communication support to the Global Portal product team. Reporting to the Global Portal Product Manager this role plays an important part in keeping the product team organised informed and operating effectively.

Operating at a coordination and support level the role focuses on enabling smooth product operations through strong organisation clear communication and diligent follow-through. It works closely with the Product Manager Business Analysts education team and key stakeholders to support day-to-day product activities and stakeholder engagement.

As a key member of the Global Portal product team the Product Coordinator Global Portal will:

• Support the effective operation of the Global Portal product team through coordination and administration

• Maintain product artefacts documentation and communication materials

• Assist with stakeholder engagement internal communications and reporting

• Help ensure product activities actions and deliverables are tracked and progressed.

This role is well suited to someone with strong organisational skills a proactive mindset and an interest in digital products and user experience.

Key Responsibilities:

The Product Coordinator Global Portal is responsible for providing coordination and administrative support across product planning delivery and stakeholder engagement activities. This role helps ensure the product team remains aligned informed and focused on delivery.

Product Coordination & Administration

• Coordinate meetings workshops and product-related events including scheduling agendas and materials

• Maintain team documentation such as product backlogs action trackers release calendars stakeholder registers and product artefacts

• Track and follow up on assigned actions to ensure progress and accountability

• Support day-to-day administration to keep product activities running smoothly

Communication & Stakeholder Support

• Assist with internal communications stakeholder updates and product announcements

• Prepare presentations meeting packs and summary materials for workshops releases and executive updates

• Help gather collate and organise feedback requests and inputs from stakeholders and users

• Maintain contact lists and stakeholder information

Reporting & Information Management

• Assist with the preparation of reports dashboards and executive updates

• Support accurate and timely information sharing across the product team

• Help maintain consistency and quality of product-related documentation

Knowledge & Content Support

• Support the upkeep of help content FAQs and internal knowledge base materials

• Work with change and training teams to ensure content remains current and accessible

• Assist in organising and publishing product-related resources

Team Collaboration & Support

• Work closely with the Product Manager Business Analysts and delivery teams to support product activities

• Provide coordination support to change and training initiatives related to the Global Portal

• Contribute to a collaborative and well-organised product team environment

Qualifications Experience and Skills

Qualifications

• Tertiary qualification in Business Communications Project Management or a related discipline (or equivalent experience).

Experience

• Experience in a coordination support or administrative role within a corporate or professional services environment

• Experience supporting teams working on projects products or digital initiatives

• Experience working with multiple stakeholders and competing priorities.

Skills

• Organisation & Coordination: Strong organisational and time management skills with the ability to manage multiple workstreams

• Communication: Clear professional written and verbal communication skills with the ability to adapt to different audiences

• Stakeholder Engagement: Comfortable engaging with stakeholders across different levels and workstreams

• Follow-through: Reliable proactive approach with a strong sense of accountability

• Collaboration: Ability to work independently while collaborating effectively with a wider team

• Attention to Detail: Careful and accurate approach to documentation and coordination tasks

• Curiosity & Learning: Genuine interest in digital tools user experience and continuous improvement.

Tools and Technical Skills

• Proficiency in Microsoft Office and collaboration tools (Teams Outlook SharePoint Excel PowerPoint)

• Familiarity with task-tracking documentation or workflow tools

• Ability to quickly learn new systems and follow established processes.

Why This Role Matters

The Global Portal product team relies on strong coordination and communication to deliver effective outcomes. The Product Coordinator Global Portal plays a vital role in enabling this by keeping information organised actions tracked and stakeholders informed.

By supporting the Product Manager and wider team this role helps reduce administrative burden improve alignment and ensure delivery activities run smoothly. Beyond coordination the role contributes to better communication clearer documentation and a more efficient product operating rhythm.

In partnership with product change and training teams this position helps ensure the Global Portal continues to evolve in a structured well-supported and user-focused way.

Why BDO

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors to guide and accelerate your professional career across a wide array of career pathways.

We provide our people with various health and wellbeing social financial and professional development benefits to help realise whats possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks retail discounts employee referral rewards study and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support cultural and religious leave and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One Bold Human Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process we encourage you to contact our Talent Acquisition team at