NPMC Operational Technician II

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Summary
The National Print Mail Center (NPMC) plays a critical role in delivering millions of customer communications each year for GEICO. We are seeking a highly analytical and technically curious Systems Analyst to join our Output Management team.

This role sits at the intersection of technology data and large-scale production operations. You will work across business and technical teams to ensure that GEICOs customer communications from policy documents to regulatory notices are accurate tested and delivered reliably at scale.

If you enjoy solving complex problems improving systems and working with highvolume data and document platforms this role offers a unique opportunity to have a direct impact on how GEICO communicates with millions of customers.

The responsibilities of this position include:

Support Critical Output Systems

• Assist with maintenance and support of NPMC systems including document composition platforms production servers and network infrastructure.

• Participate in system upgrades deployments planned maintenance and troubleshooting activities.

Test and Validate Customer Communications

• Analyze and test changes to customer documents and mailing processes.

• Validate business updates to ensure documents meet operational regulatory and quality standards.

Drive Process Improvements

• Identify opportunities to improve workflows automation and system efficiency.

• Help implement enhancements that support NPMC production and business operations.

Collaborate Across Teams

• Partner with technical teams business stakeholders and leadership to evaluate changes and ensure successful implementations.

• Present findings and recommendations to both technical and nontechnical audiences.

Support HighVolume Production Operations

• Assist in maintaining the infrastructure that supports GEICOs largescale mailing and document delivery processes.

Qualifications:

• Understanding of data servers and network connections

• Proven attention to detail strong critical thinking and effective problem-solving skills

• Experience in writing business requirements & test plans

• Proficiency with Microsoft Office products to include word excel PowerPoint.

• Must be able to follow complex instructions resolve conflicts or facilitate conflict resolution and have strong organization/priority setting skills.

• Must be able to learn and apply large amounts of technical and procedural information and follow processes that have been published.

• Must be able to communicate in a clear concise professional oral or written manner to be understood by customers clients co-workers and other employees of the organization.

• May be required to be on call for production support 24x7.

• Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly.

Preferred Qualifications:

• Basic data analysis or reporting experience (SQL Power BI Snowflake etc.)

• Familiarity with process automation tools or scripting (Python PowerShell automation platforms etc.)

• Experience analyzing or working with large data sets or highvolume operational processes

• Exposure to document composition output management or print/mail production environments

• Experience supporting enterprise applications or production systems

Location: Fredericksburg VA - This position is a hybrid position with a 3-day in office requirement.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.