Lead Technical Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The ADI Centre of Excellence is handling technical support for customers in Sweden offering pre and post-sales support for over 300 products made by 15 to 20 different vendors covering all aspects of Fire & Security.
We are looking for a motivated Lead Technical Support to deliver the desired customer service experience to our customer based in the Swedish market. The goal is to drive service success that improves customer satisfaction maximise customer retention and increases profitability.
This is a hybrid working role with 3 days at our location in Gothenburg and 2 days working from home.
JOB DUTIES:
- Develop detailed project scope of work to summarise in clear terms the system functionality specific to client/end user needs for each project
- Complete remote site survey (as needed) of project location(s) to assess site conditions recognise potential difficulties and compile all information to share with project team
- Diagnose errors or technical problems and determine proper solutions
- Develop & Deliver Webinar training courses
- Produce timely and detailed service reports
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- AssistOutside Salesto assess project functionality to compose a bill of materials that accurately reflects the project scope of work
- Work in coordination with project team to successfully complete each project
- Provide guidance & assistance to customers for installation methods & procedures
- Identifies and communicates long lead items
- Monitors and supervises the progress ofprojects
- Meet with vendors to assist in evaluating product if requested
- Provides metric and data analysis insight and recommendations
- Assist in educational and training programs for ADI field sales and customer
YOU MUST HAVE:
- Experience with Fire and Security
- Experience working with Video and Intrusion related products
- Positive and effective interaction with internal and external customers.
- Local Accreditations to support relevant products
- Attention to detail
- Ability to multitask
- Fluent in Sweden language
We value:
- Networking skills/background
- AutoCAD Visio or like design software skills
- Excellent computer skills Proficient in Microsoft Word Excel and PowerPoint.
- Strong verbal and written communication skills
- Financial and analytical skills
WHATS IN IT FOR YOU:
- Hybrid working model
- Genuine progression opportunities
- Competitive employee benefits package
- Exposure to regional stakeholders and process improvement initiatives
#LI-KN1
#LI-HYBRID
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
