Product Support Specialist Malmö

We are looking for a Product Support Specialist based in Malmö to join our team!

Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording sharing and analyzing sports performance and producing sports for streaming Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance simplicity and accessibility.

Today Spiideo is used by hundreds of organizations globally across multiple sports (including soccer basketball and ice hockey) ranging from top-tier leagues such as the English Premier League MLS LigaMX USL and NWSL to youth and collegiate programs worldwide.

ABOUT THE ROLE

As a Product Support Specialist you will play a key role in ensuring our customers get the best possible experience with our products.

Responsibilities:

• Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements

• Act as the first point of contact and advocate for our customers across all products

• Escalate incidents to our Engineering team when needed

• Investigate and replicate bugs and testing new features

• Collect customer feedback and channel insights back to our product team for improvements

• Take ownership of the customers support experience from start to finish

• Help manage our league processes to provide a seamless customer experience

• Contribute to delivering a best-in-class support experience
  

Qualifications:

• A strong interest in helping customers and solving problems

• Ability to work independently and stay on top of things in a fast-paced environment

• Excited to be working in a fast-paced environment including the option to work on weekends and shifts

• A passion for technology and sports!

• Experience in a customer facing role

• Experience with support and help desk tools such as Intercom Zendesk or similar is highly valued

• Strong written and verbal communication skills in English

• Additional languages are considered a plus

• Flexibility to work evenings weekends and peak holiday periods

What we can offer:

• A role in a fast-growing sports tech company with a global footprint

• A fun skilled and highly motivated international team

• The opportunity to work with leading sports organizations and teams around the world

• A modern work environment where we use the latest tools and technologies

• A centrally located office in Malmö just a short walk from the central station in a beautiful building with great facilities

• A comprehensive pension and insurance package

• An annual wellness allowance and the opportunity to spend two working hours per week on physical activity

Availability

• Availability to work weekdays occasional evenings and weekends

• Ability to work during holiday periods including summer and Christmas

Location: This is a hybrid position in Malmö Sweden. You will report to the Support & Operations Team Lead - EU & ROW based in Malmö.