Technology Support I Application Support Production Support (Unix , SQL, Monitoring tools)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Embark on a dynamic career in tech support where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Commercial and Investment Banks Post Trade Team you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience.
Job responsibilities
- Provide endtoend production support across Post Trade and recon applications.
- Monitor triage and resolve incidents while meeting SLAs and cutoffs.
- Drive rootcause analysis and preventive fixes to reduce repeat issues.
- Manage changes and releases with strong risk controls and documentation
- Monitor service health; triage and restore fast
- Own SLA adherence for batches online and feeds
- Perform RCA; implement preventive actions and run change/release with risk controls
- Operate schedulers and file/data pipelines and maintain runbooks and dashboards
- Coordinate with Ops on cutoffs and client deliverables
- Automate repetitive tasks to cut toil and support DR tests and resilience controls
- Track problems and drive longterm fixes
Required qualifications capabilities and skills
- 1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- 3 years in production support/SRE
- Strong SQL with relational DBs
- Linux/Unix shell; Python for automation
- Schedulers (Autosys/ ControlM) and SFTP
- Monitoring/observability tools (e.g. Splunk Grafana LIS equivalents)
- Incident problem and change management (ITIL)
- Clear stakeholder communication with Ops/business
- Proven RCA and remediation planning
- Oncall readiness and documentation discipline
Preferred qualifications capabilities and skills
- Post Trade/reconciliation domain knowledge
- FIX/SWIFT and downstream reporting flows
- AWS data services (e.g. S3 Datadog CloudWatch)
- Batch/ETL performance tuning
- ITIL AWS or SRE certifications will be added advantage
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
