RQ10762 Int. Systems AdministratorOperations Support Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

RQ10762 - Int. Systems Administrator/Operations Support Specialist

1-year 7-month contract up to 2 years (497 business days) - possible extension

ONSITE 5 days - Yonge St. Toronto

Security Level: CRJMC

Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of public health professionals across the province

Perform Tier 1 business help desk and service support

Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner

Escalate to the next tier of support for complex issues or problems

Administer SharePoint Jira and Confluence for the branch and provide metrics as needed.

Track reported problem issue or system failure using the automated incident management system and provide report daily

Prepare process and technical documentation for the products to be used by PHUs and other Vaccine Management Solution users

Run routine reports in production and non-production environments either directly and/or through other partners

Create ad-hoc reports as needed and deliver the same to management

Co-ordinate communication collection and storage of active reports for analysis.

Must-Haves:

1. 5 years of Tier 1 business help desk and service/incident management support experience is required.

2. Log calls and provide timely resolution using automated incident management systems.

3. Experience administering and managing SharePoint Jira and Confluence and producing metrics as needed is required.

4. Experience creating ad-hoc and routine reports in production and non-production environments and coordinating the collection and storage of reports for analysis is required.

5. Able to prepare technical documentation for end users.

6. Experience setting up development environments and using tools such as Jira Confluence Maven Jenkins or similar is required.

7. Understanding of middleware and gateway products.

8. Experience with mobile device management across cellular devices and tablets is required

Nice-to-have:

1. 5 years of experience working with federal provincial or broader public-sector healthcare providers.

RQ10762 - Int. Systems Administrator/Operations Support Specialist 1-year 7-month contract up to 2 years (497 business days) - possible extension ONSITE 5 days - Yonge St. Toronto Security Level: CRJMC Provide ongoing support for critical business and operational activities for the Immunization a...