Ocean Operations Associate

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The opportunity:

The role of the Ops Associate is a critical part of making Flexports mission to make global trade easy for everyone a this role your direct customers are the partners within your region: our account management and customs teams subcontractors carriers terminals and trucking providers. Your work directly supports Flexports end customers in achieving their logistics goals. Most importantly you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers business. You will be char

Scope of Duties:

• To execute end-to-end shipments handling (FCL LCL Export Import) including booking documentation and milestone updates ensuring key performance indicators are met.
• To create/manage the shipment details and maintain high data quality ensuring that all systems are kept up to date promptly.
• To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• To monitor troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
• To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
• To analyze operational data and provide reports to management with actionable insights.

What you will need:

• BA/BS degree in Supply Chain Management Logistics or related field.
• Minimum 2-5 years of experience in professional logistics freight forwarding ocean operations (Seafreight knowledge is a plus)
• Language requirements: Bahasa Malay English Mandarin
• Experience or Exposure to handle special cargo (reefer DG oversized) will be an advantage
• High attention to detail and accuracy in documentation billing and data entry
• Effective communication and interpersonal abilities
• A proactive organized team player who thrives in a fast-paced collaborative environment.