Manager, IT
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Summary:
- We are seeking an experienced ServiceNow Manager to lead the strategy governance implementation and continuous improvement of the ServiceNow platform. The role will oversee platform operations manage a team of developers/administrators and partner with business and IT stakeholders to deliver scalable high-quality ServiceNow solutions aligned with organizational objectives.
Key Responsibilities:
- Define and drive the long-term ServiceNow platform roadmap aligned with enterprise IT and business transformation objectives. Continuously evaluate new platform capabilities and releases to ensure scalable future-ready solutions.
- Establish and enforce governance frameworks development standards and architectural guidelines to maintain platform consistency and sustainability. Ensure compliance with security audit and change management policies across all implementations.
- Lead demand intake assessment and prioritization of enhancement requests and new module deployments. Manage backlog resource capacity and release planning to balance strategic and operational initiatives.
- Oversee end-to-end delivery of ServiceNow projects including requirements gathering solution design development testing and deployment. Ensure projects are delivered on time within budget and meet defined quality standards.
- Collaborate with business stakeholders process owners and IT leadership to translate requirements into optimized workflows and automation solutions. Provide regular executive updates and performance dashboards demonstrating platform value and ROI.
- Lead mentor and develop a team of ServiceNow developers administrators and analysts to strengthen internal platform capability. Drive performance management training certification planning and continuous skill development.
- Manage relationships with external vendors implementation partners and consultants to ensure effective collaboration and delivery excellence. Monitor SLAs contract compliance and service quality to maximize return on investment.
- Ensure platform stability availability and performance through proactive monitoring and operational governance. Oversee instance management activities including upgrades patching cloning strategy and environment lifecycle management.
- Champion ITIL best practices across Incident Problem Change Request Asset and Knowledge Management processes. Drive continuous service improvement through KPI tracking automation and process optimization initiatives.
- Oversee integrations between ServiceNow and enterprise systems such as ERP HR platforms monitoring tools and identity management solutions. Ensure adherence to enterprise architecture standards API governance and data security requirements.
- Ensure platform controls meet regulatory compliance and internal audit requirements. Maintain proper documentation traceability and evidence to support governance reviews and audits.
- Identify opportunities to leverage automation AI capabilities virtual agents and low-code features within ServiceNow. Promote an automation-first mindset to enhance user experience and improve operational efficiency.
Required Qualifications
- Bachelors degree in IT Computer Science Engineering or related field.
- 11 years of IT experience with10 years in ServiceNow platform management.
- Hands-on experience with ServiceNow ITSM and at least one additional module.
- Experience managing cross-functional teams.
- Strong understanding of ITIL framework.
- Proven experience leading ServiceNow implementations or transformations
- Strong communication presentation and stakeholder management skills.
- Experience working in Agile environments.
Preferred Qualifications
- ServiceNow certifications (CSA CIS-ITSM CIS-ITOM etc.).
- ITIL Certification (Foundation or higher).
- Experience in Agile/Scrum methodologies.
- Experience integrating ServiceNow with enterprise systems (SAP Salesforce Azure etc.).
- Knowledge of ServiceNow scripting (JavaScript Glide API).
Required Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
