Director, Digital Consulting, MDS APEC, Japan

JOB SUMMARY

The Director Digital Consulting Japan and Guam for Marriott Digital Services (MDS) Asia Pacific region Excluding China or APEC owns and drives digital performance for the JPG area by leadingand developing the Digital Consulting team. This role is accountable for setting strategic direction translating digital strategy into execution and delivering measurable digital results for hotels across the region.

The Director leads the team to provide high-quality client service strong program performance and continuous improvement in digital outcomes while fostering a high-performing and collaborative team culture. The role analyzes performance trends identifies optimization and growth opportunities and provides strategic recommendations to stakeholders.

Serving as the primary escalation point the Director acts as a trusted digital advisor within MDS and partners closely with Sales & Distribution Revenue Strategy Regional/Market Vice President and other leaders to align digital strategy with regional business objectives.

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with digital services and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education and Experience

• 10 years experience in an agency or client services position is required or equivalent experience
• 7 years experience in leading project teams and implementing digital strategies or equivalent experience
• BS/BA degree in marketing or related field or equivalent certification from higher education
• Demonstrated ability to deliver results under challenging conditions particularly when faced with complexity and ambiguity.
• Fluency at a native speaking and writing level in Japanese and English languages.

Certifications Earned on the Job(preferred but not required upon entry)

• Digital-related certifications

CORE WORK ACTIVITIES

Managing Digital Performance Team Leadership and Execution

• Leads and is accountable for the digital performance of the JPG area driving results through clear strategic direction team leadership and disciplined execution of MDS programs.
• Builds defines and communicates the digital strategy for JPG hotels including total account management priority digital initiatives and area-specific marketing opportunities ensuring alignment with business goals.
• Guides coaches and develops the Digital Consulting team setting expectations tracking performance and fostering a culture of accountability collaboration and continuous improvement.
• Sets team vision and success metrics by leading team meetings establishing and tracking goals and creating development opportunities to build future digital leaders.
• Ensures high-quality on-time and on-budget delivery of MDS programs across the area in partnership with MDS Operations.
• Holds the team accountable for execution excellence including workload management time tracking and adherence to quality standards.
• Reviews and interprets performance data and reporting to evaluate program effectiveness identify trends and recommend optimizations.
• Establishes and maintains strong relationships with property and above-property stakeholders to ensure alignment transparency and effective communication.
• Serves as the first point of escalation for stakeholders resolving issues and driving solutions that protect both performance and client satisfaction.
• Owns and manages the MDS enrollment and product sales process for the region identifying growth opportunities and supporting adoption.
• Partners with MDS Business Support to ensure accurate billing across enterprise projects hotel programs and internal teams.
• Collaborates with Program Development and Program Management to identify opportunities for expanded or enhanced MDS support.

Managing Team

• Establish priorities for executing work across all applicable programs stages etc. and monitors bandwidth of team across projects.
• Monitors the work of direct reports to ensure it is completed on time and meets expectations.
• Facilitates hiring activities and new associate onboarding/training as needed.
• Leads regular team meetings.
• Conducts direct report 1:1s annual performance reviews and other HR functions.
• Identify opportunities for growth and project leadership for direct reports.
• Represents team in resolving situations.
• Monitor and review team utilization levels and manage workflows as needed.

Owning Relationships

• Builds mutually beneficial relationshipsto advance scalable solutions for hotels.
• Serves as primary digital point of contact for the Area Director of Marketing.
• Maintains relationships and defines working roles with partner Marriott teams as projects evolve.
• Invests time to collaborate with APEC and headquarters leaders on regional and global projects.

Measurement and Accountability

• Ensure accurate time tracking and regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies goals and SLAs.
• Ensures monthly & quarterly reporting are delivered on time.
• Provides input for Quarterly Business Reviews (QBRs) to Client Services leadership.

Additional Responsibilities

• Contributes posts to client newsletter and/or client educational webinars.
• Continual education and self-growth through reading industry news social media white papers cases studies research briefs etc.
• Attends relevant industry conferences training and seminars.
• Performs other reasonable duties such as special projects as assigned by manager and MDS Leadership Team.
• Presents ideas expectations and information in a concise organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with direct reports department managers and external teams.
• Manages time effectively and conducts activities in an organized manner.
• Informs updates and provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person in a timely manner.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports presentations etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely accurate and detailed status reports as requested.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.
• Promotes the fair and equitable treatment of employees.
• Facilitates regular ongoing communication in department (e.g. staff meetings).
• Fosters employee commitment to providing excellent service participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Solicits employee feedback.
• Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promotes adherence to policies consistently follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making -Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development -Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning organizing and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams -Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing -Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships -Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
• Coworker Relationships -Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset -Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
• Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.