Area Manager, Japan

LOCATION: Japan
FUNCTION: Commercial
TEAM: Sales
LINE MANAGER: Regional Sales Manager 
KPIs: Sales Budget Experience Contribution

As an Area Manager you will hold full leadership responsibility for the commercial results customer experience and overall profitability of the stores within Japan. You ensure the effective implementation of global and regional strategies delivering elevated collection presentation and operational excellence that position COS as a market leader within your region.

In this role you oversee the strategic planning and execution of all salesdriving and operational activities ensuring each store delivers a consistent inspiring brand experience aligned with company standards. You work closely with Store Managers to analyse performance identify opportunities and drive continuous improvement across your portfolio.

A central part of your mission is to cultivate a peoplefirst culture. You build strong highperforming teams by providing coaching development and clear leadership to ensure your stores are equipped to deliver exceptional service and achieve sustainable profitable growth.

What you will do:

• Sales and Financial Performance: Accountable for the commercial success of the area analysing performance data to identify opportunities and risks and ensure the delivery of strong. financial performance. Lead the execution of sales strategies and implement cost control measures to drive profitability and growth.

• Customer Experience: Champion a customer-first mindset ensuring exceptional service across all stores. Monitor service performance and competitor benchmarks to maintain COSs leadership in customer experience.

• Operational Management: Oversee daily operations across multiple stores ensuring consistency efficiency and compliance with COS standards. Collaborate cross-functionally to implement staffing structures optimise store layouts and uphold audit criteria.

• Team Leadership and Development: Lead and develop Store Managers fostering a high-performing and inclusive culture. Guide the team through the full employee lifecycle ensuring alignment with COSs values leadership principles and business goals.

• Compliance and Safety: Ensure all stores comply with health safety and legal regulations. Lead efforts to minimize stock loss and operational risk through audits and adherence to COS guidelines.

Qualifications :

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are openminded and curious we dare to be different we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are what we stand for and how we act.

What you need to succeed:

• Business Acumen: Understands the retail landscape and makes resourceful data-informed decisions. Balances priorities with a focus on sustainable results and long-term value creation

• Dedication to Excellence:Fosters a culture of continuous improvement encouraging a mindset focused on value creation and continuous evolution  to surpass customer expectations with outstanding services.

• Customer Centricity:Keeps a pulse on customer and user needs industry trends and best practices to ensure COS can deliver exceptional experiences and drive business outcomes through their external partnerships.

• Operational Excellence: Demonstrates the ability to oversee and continuously improve operations. Applies strategic planning process optimization and resource management to drive efficiency and consistency. 

• Communication: Communicates clearly and effectively adapting to different audiences and contexts. Listens actively gives and receives feedback constructively and represents the brand confidently when engaging with franchise partners.

Additional Information :

This is a full-time position based in our Tokyo Office  reporting to the Head of Sales APAC based in Singapore. The position requires a presence in the office 4 days a week and candidates must already have the right to live and work in Japan.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive

• H&M Group staff discount
• Flexible work arrangements
• Celebration of Long Service Award
• HIP - H&M Incentive Program for Long service employee
• Childcare / Family Care Leave
• Health checkup
• Wellness benefit 
• Paid leave / Sick leave
• Volunteer benefit

Inclusion & Diversity

At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

Company Description

Ready to apply Click on the IM INTERESTED link where you can upload your CV securely. Once we have received your application we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract therefore you should have the legal right to work in Japan before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!

Remote Work :

No

Employment Type :

Full-time