Rooms Coordinator Signia by Hilton Atlanta

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Signia by Hilton Atlanta is looking to welcome a Rooms Coordinator to join the Front Office team! With the legendary Georgia World Congress Center as our backdrop Signia by Hilton Atlanta holds976-room milestone property with over 140000 sq. banquet space and 8 unique F&B outlets! Our ideal candidate would have 1-2 years of experience in Hotel Front Office Operations is certified in Hiltons OnQ system and has knowledge in group details and resumes.

Shift Pattern: full availability AM/MID/PM

Pay Rate: $20.00 per hour

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

The Front Office Rooms Coordinator organizes and oversees all VIP and group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all group guests confirmed specific accommodations are pre-assigned and all requests for special accommodations are met daily. Communicate efficiently all group & VIP concessions to the team for proper execution and provides prompt and courteous service to meet Hiltons high standards of quality.

• Completes the group and guests pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system confirming pertinent information including number of guests room rate and specific group concessions.
• Pre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival.
• Prioritizes daily room assignments (i.e. Tours). Makes appropriate selection of rooms based on guest needs.
• Codes electronic keys. Non-verbally confirms the room number and rate.
• Provides welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
• Pre-blocks all guests with special requests.
• Reviews Group Resumes for groups details accuracy. Monitor group resumes ensuring that all reservations related information is applied for special requests coding issues and billing requirements. Set up group billing within OnQ system for assigned groups if necessary.

• Promptly answers the telephone using positive and clear language. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail small packages and facsimiles for customers as requested

• Assist in ensuring proper communication of group requests to the Front Office team and distribute group reports according to resume and charges No Shows and Late Cancels daily.

EOE/AA/Disabled/Veterans