Field Service Technician (Neptune) Indianapolis, IN

Field Service TechnicianJob Posting

What You Will Do:

As aField Service Technicianproviding support forNeptuneyouwill spendthe majorityofyourtime in four key areas:

• Traveling between hospitals based on assignment of service requests.

• Troubleshooting and resolving customer and product issues.

• Building positive relationships with Stryker customers peers and internal partners.

• Documentingserviceresultsin order tomaintainaccuratequality records.

The environment and culture for this roleisfast-pacedandyoullconstantly be on the go. It requires the ability to solve complex problems whilemaintainingstrong relationships with our customerssales representatives and other internal partners. Through time as a Field Service Technician the foundation is laid to follow multiple career paths including engineering project managementsalesand leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling be capable of successfully communicating with our customers and have strong documentation skills.

Who We Want:

• Self-directed initiators.People who take ownership of their work and need no prompting to drive productivity change and outcomes.

• Collaborative partners.People who build and leverage cross-functional relationships to bring together ideasdataand insights to drive continuous improvements across the business.

• Analytical problem solvers.People who go beyond byidentifyingroot causes evaluatingoptimalsolutions and recommending comprehensive solutions to prevent future issues.

• Goal-oriented developers.Keeping the customer and requirements squarely in focus people who deliver safe and robust solutions.

• Meticulous documenters.Detail-oriented people who enjoymaintainingmeticulous documentation of reports metrics proposals and presentations.

Knowledge & Skill Requirements:

• Openness to work with or aroundbio-hazardous materialsand wearprovidedPPE tomaintaina safeworkingenvironment.

• Willing to work overtimeandovernight inclusive of weekendsper the customers specifiedneed.

• Strong interpersonal and communication skills.

• Ability to work independently in a fast-paced environment and often stressful working conditions.

• Highly organized and able to prioritize tasks.

• Special attention todetails.

• Ability to present ideas and results inlogicalmanner.

• Experience withhighly sensitivecustomer interactions and an understanding of the importance of customer relations.

• Must be self-motivatedself-reliantand able to work with little supervision.

• Must have an outstanding driving record.

• Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

• Strong time management skills ability to manage multiplefunctionsand adhere to daily deadlines.

• Ability to exert up to 75lbs of force occasionally and/orup-to20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extended period of time.

• Maintain professional appearance workethic and attitude required by Stryker and our customers.

• Proficient in Microsoft Office Applications.

• Experience interpreting service bulletins user manuals and other technical manuals drawings etc.

• Excellent teamworkcoordinationand collaboration skills.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experiencepreferred.

• Bio-medical equipment maintenancerepairand installation experience preferred.

• Proficient with Microsoft Office (computer software) and adaptability to learn company software.

• Must be able to explain and generate detailed guidelines and procedures.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• Valid drivers license withgood drivingrecord.

• Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be depending on customer requirements to obtain various vaccinations as an essential function of their role.

Education/Special Training Required

• High School Diploma or GED.

• University or formal technical trainingpreferred.

What you will get

• Company vehiclefor business use

• Medical Dental Vison and Prescription Drug Insurance

• Tuition reimbursement

• Matching 401(k) plus opportunity for a discretionary contribution

• Paid Vacation/Sick Time

• Basic life AD&D and supplemental life insurance

• Short-term and long-term disability insurance

• Employee Assistance Program

• Wellbeing program with incentives

• Discounted employee stock purchase plan