Remote Technical Support Analyst

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Remote Technical Support Analyst

Req number:

R7290

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Support Analyst ready to take us to the next level! If you have strong experience in taking customer calls Level 2 support and software solutions and are looking for your next career move apply now!

Job Description

We are looking for a Remote Technical Support Analystthat provides administrative and technical support services that seamlessly facilitate the business units operation. This position will befull-timeandremote.

What Youll Do:

Taking customer calls Level 2 support in break fix of office printing and imaging equipment software solutions that we provide.
If this cannot be rectified book an onsite service engineer to go onsite and rectify the issue.
Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed.
If parts are needed liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers.
Remote installation for when printing and imaging equipment is upgrade for our customers with the installation of print drivers and workflow such as scan to email.
Taking customer calls.
If this cannot be rectified book an onsite service engineer to go onsite and rectify the issue.
Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed.
f parts are needed liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers.
Remote installation for when printing and imaging equipment is upgrade for our customers with the installation of print drivers and workflow such as scan to email.
Take care of our internal IT infrastructure as a system administrator
Support any future clients who Orion takes on under an MSP and be the system administrator for the customer

What Youll Need:

Minimum secondary school completion and/or relevant experience.
Previous experience in managed and help desk customer support.
Customer service experience.
Desirable: Managed Print Services
Proficiency in Microsoft Office applications.
Excellent communication skills.
Administration experience in a dynamic team environment.
Autonomy.
Collaboration with a dynamic and ever-growing team.
Opportunities for career development and support.
Self-starter with a strong willingness to learn and adapt positively to business needs.
MPS- Managed Print Services
* Installations of Printers ( remote and onsite sometimes)
* Download Print Drivers ( correct ones for a mac environment / graphics ) and which protocol to use
* Do Scan to email ( 365 gmail)
* Do Scan to folder
* Be able to troubleshoot if this doesnt work
* Break fix - When customers call to be able to trouble shoot either complete the job or and then to organise the vendor or our technicians to go out and complete the job
MS Managed Service
* Customer support with networking issue
* Microsoft office trouble shooting
* Office 365 email configuration and set
* 3 party software management and trouble shooting
* Exposure to SAS and trouble shooting
* Networking skills e.g.
* configuration of a router ;
* switches configure wireless access devices/point
* configure email relay
* manage server environment such as;
* user accounts
* create and delete
* Group policies
* Create folders
* General folder trouble shooting
* Manage virtual environments
* Hardware;
* Troubleshoot hardware such Pc and laptops and performance of these
* Diagnosis of these type of hardware
* Troubleshoot windows
* Configuration and understanding a NAS

Physical Demands

Ability tosafely and successfully perform the essential job functions consistentwith federalstateand local standards
Sedentary work that involves sitting orremainingstationarymost of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computerutilizinga mousekeyboardand monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).

Required Experience:

Remote Technical Support AnalystReq number:R7290Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the poss...

Remote Technical Support Analyst

Req number:

R7290

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

Job Summary

Job Description

What Youll Do:

Taking customer calls Level 2 support in break fix of office printing and imaging equipment software solutions that we provide.
If this cannot be rectified book an onsite service engineer to go onsite and rectify the issue.
Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed.
If parts are needed liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers.
Remote installation for when printing and imaging equipment is upgrade for our customers with the installation of print drivers and workflow such as scan to email.
Taking customer calls.
If this cannot be rectified book an onsite service engineer to go onsite and rectify the issue.
Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed.
f parts are needed liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers.
Remote installation for when printing and imaging equipment is upgrade for our customers with the installation of print drivers and workflow such as scan to email.
Take care of our internal IT infrastructure as a system administrator
Support any future clients who Orion takes on under an MSP and be the system administrator for the customer

What Youll Need:

Minimum secondary school completion and/or relevant experience.
Previous experience in managed and help desk customer support.
Customer service experience.
Desirable: Managed Print Services
Proficiency in Microsoft Office applications.
Excellent communication skills.
Administration experience in a dynamic team environment.
Autonomy.
Collaboration with a dynamic and ever-growing team.
Opportunities for career development and support.
Self-starter with a strong willingness to learn and adapt positively to business needs.
MPS- Managed Print Services
* Installations of Printers ( remote and onsite sometimes)
* Download Print Drivers ( correct ones for a mac environment / graphics ) and which protocol to use
* Do Scan to email ( 365 gmail)
* Do Scan to folder
* Be able to troubleshoot if this doesnt work
* Break fix - When customers call to be able to trouble shoot either complete the job or and then to organise the vendor or our technicians to go out and complete the job
MS Managed Service
* Customer support with networking issue
* Microsoft office trouble shooting
* Office 365 email configuration and set
* 3 party software management and trouble shooting
* Exposure to SAS and trouble shooting
* Networking skills e.g.
* configuration of a router ;
* switches configure wireless access devices/point
* configure email relay
* manage server environment such as;
* user accounts
* create and delete
* Group policies
* Create folders
* General folder trouble shooting
* Manage virtual environments
* Hardware;
* Troubleshoot hardware such Pc and laptops and performance of these
* Diagnosis of these type of hardware
* Troubleshoot windows
* Configuration and understanding a NAS

Physical Demands

Ability tosafely and successfully perform the essential job functions consistentwith federalstateand local standards
Sedentary work that involves sitting orremainingstationarymost of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computerutilizinga mousekeyboardand monitor

Reasonable accommodation statement

Required Experience: