Senior Manager for IT Legal, Communication and Learning Services

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Role: Senior Manager for IT Legal Communication and Learning Services

Location: Krakow 3 days/week onsite

Based in our new IT hub at Unity Tower in Krakow this is an exciting opportunity to join Galdermas growing IT presence in Poland as a Senior Manager for IT Legal Compliance and Learning Services (IT Service Owner). In this role you will own a portfolio of IT services supporting Legal Compliance and Learning functions ensuring these services are delivered effectively and aligned with business needs and company standards.

Working within the Platforms & Applications team you will act as the Service Owner accountable for the end-to-end delivery performance and quality of the service collaborating with internal stakeholders technical teams and external vendors to ensure reliable and effective solutions across a global environment

Key responsibilities

• Service Delivery

  • Plan and manage the service lifecycle roadmap in alignment with business objectives and IT best practices.

  • Define and monitor KPIs and SLAs to measure service performance and effectiveness.

  • Maintain the service catalogue and ensure compliance with security policies regulations and company standards.

• Solution Design Development and Implementation

  • Lead the design and development of solutions aligned with organisational goals and standards.

  • Provide estimations and implementation plans for business requirements and projects.

  • Oversee testing strategies and ensure documentation such as design specifications user guides and training materials is maintained.

• Vendor Relationship Management

  • Manage relationships with SaaS providers (e.g. Cornerstone DocuSign) and other vendors to support effective service delivery.

  • Facilitate collaboration between internal teams and external partners and escalate contractual issues where required.

• Escalation Management

  • Act as the primary escalation point for high-severity service issues.

  • Work closely with Operations and Support teams and keep stakeholders informed throughout issue resolution.

• Service Review

  • Conduct regular service reviews and maintain oversight of how services are supported by applications and integrated platforms.

  • Provide reports on service performance quality and status.

• Budget Planning and Execution

  • Develop and manage the service budget monitoring costs and addressing variances.

  • Prepare budget reports and collaborate with Finance and Controlling teams on financial processes.

• Contract Management

  • Manage service-related contracts and support negotiations for renewals amendments and terminations.

  • Maintain accurate records of contracts and related documentation.

• Team and People Management

  • Allocate responsibilities across internal teams and contractors.

  • Set performance targets monitor progress and support the development of team members.

Skills and Experiences

• 8 years of relevant working experience in application and IT Service delivery within a global corporate environment.

• 3 years in a similar Service Owner role.

• Understanding and experience in IT Service Delivery and technologies for Legal and Compliance function

• Experience working with Saas solutions

• A deep practical understanding of IT Service Management IT Governance IT Financial Management and Vendor Management.

• Experience in streamlining and consolidating processes across technologies delivery process and team management.

• Fluency in English speaking reading and writing

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be able to work in a hybrid work culture.

• You will participate in feedback loops during which a personalized career path will be established.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager and the wider team.

• The final step is an in-person interview with the local HRBP

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.