Call Center Member Support Rep REMOTE

Job Title:Call Center Customer Service Representative Member Support CSR
Pay Rate:$17.00 per hour
Schedule: Monday through Friday 8:00 AM to 5:00 PM
Work Arrangement: Remote
Location: Helena Montana

Position Overview

We are seeking a dependable and service focused Call Center Customer Service Representative to support Montana Medicaid members in a remote call center this role you will assist members with questions related to eligibility benefits provider changes and general Medicaid program inquiries.

This position offers an excellent opportunity for individuals interested in developing experience within healthcare services Medicaid programs and medical claims processes. The ideal candidate will demonstrate strong communication skills attention to detail and the ability to navigate multiple computer systems while providing exceptional member support.

Key Responsibilities

• Respond to inbound member inquiries using a computerized call center system.
• Follow established scripts procedures and documentation protocols when assisting callers.
• Gather and verify information to accurately assess member needs.
• Research and resolve questions related to Medicaid eligibility benefits and claims processes.
• Assist members with provider changes and passport provider updates when applicable.
• Provide clear accurate and concise information to members regarding their coverage and available services.
• Document all calls and interactions in the appropriate system according to established guidelines.
• Follow all call handling procedures escalation processes and service standards.
• Act as an advocate for Medicaid members to ensure their needs are addressed and resolved.

Required Skills

• Positive and energetic attitude with strong customer service orientation.
• Clear and confident verbal communication skills.
• Strong multitasking ability in a fast-paced call center environment.
• Effective time management and organizational skills.
• High level of attention to detail including grammar and spelling accuracy.
• Ability to navigate multiple computer systems and maintain accurate documentation.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum one year of experience in medical insurance healthcare administration or a medical office environment.
• Previous call center or professional office experience preferred.
• Experience with data entry computer systems and database documentation.

Ideal Candidate Profile

The ideal candidate is empathetic patient focused and capable of guiding members through healthcare related questions with professionalism and clarity. Individuals who thrive in structured environments enjoy problem solving and take pride in helping others will be well suited for this role.

Medicaid Customer Service Representative Healthcare Call Center Agent Member Services Representative and Healthcare Support Specialist.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.