Business Continuity Manager
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
As our Business Continuity Manager for Payins you will own the operational resilience strategy and incident response leadership while ensuring continuity plans align with global standards and local execution needs. You will enhance continuity outcomes for merchants by coordinating people processes and platforms and by collaborating closely with processors acquirers card schemes APM providers and this role you will drive measurable improvements in conversion rate uptime incident resolution time root-cause closure quality and stakeholder communications across multiple time zones.
What will I be doing
- Lead end-to-end incident response across Mexico: triage escalation containment communications recovery and post-incident reviews with clear ownership and SLAs.
- Own regional continuity governance: maintain BIA set and track RTO/RPO run test exercises publish learnings and ensure ISO 22301-aligned improvements to the BCMS.
- Coordinate with partners (processors acquirers card networks APMs issuers) to remove operational blockers ensure redundancy and failover readiness and reduce impact during partner incidents.
- Assure merchant continuity: readiness checks for go-lives hypercare risk controls for new payment flows and clear escalation pathways for CS/AMs.
- Direct root-cause analysis (RCA) and documentation (e.g. Jira) track corrective actions and institutionalize learnings across markets.
- Drive metrics and reporting: incident volume average time to resolve processor SLA adherence % traffic affected communications timeliness test coverage and RCA completion.
- Lead and develop the Mexico Business Continuity team (Managers/Specialists/Associates): hiring coaching prioritization and performance management.
- Partner cross-functionally with Ops Engineering (uptime/latency/alerts) Ops Support/IRM (systemic incidents refunds end-user) Global Partners & Enablement and Global Initiatives to align fixes automation and standards.
- Engage with Risk Compliance Product and Technology to embed continuity requirements into platform roadmaps and ensure regulatory readiness.
- Support top-tier merchants during new go-lives in the market ensuring a smooth onboarding process and operational readiness.
- Act as the main point of coordination between internal teams and local partners to resolve operational issues efficiently and ensure seamless collaboration.
What skills do I need
- 68 years in payments/fintech operations or business continuity including incident management and partner/processor engagement.
- Deep understanding of payment operations and ecosystem (processors acquirers card schemes APMs; credentials routing settlement reconciliation)
- Demonstrated incident leadership across time zones with strong stakeholder management and executive communications.
- Working knowledge of ISO 22301 BIA RTO/RPO PDCA and continuity testing practices.
- Data-driven mindset; proficiency with Sheets/Excel; familiarity with ticketing and documentation tooling (e.g. Jira); BI/SQL a plus
- Strong problem-solving prioritization and ownership under pressure; ability to coach and lead teams.
- Excellent written and verbal communication; fluency in English (additional languages a plus)
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Corporate Relationship
- Business Administration
- Agriculture
- End User Support
- BI
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
