Order Management Quality Manager (mfd)

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Today worldwide more than 11 000 employees (more than 2000 employees in R&D) are working on this permanent challenge at over 90 locations on all continents.

Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

The Order Management Quality Manager (m/f/d) oversees portfolio governance and ensures all Order Management (OM) quality initiatives align with organizational strategy and compliance requirements particularly those related to RAR. This role leads a team of functional specialists drives process excellence and fosters a strong service management culture across the hybrid OM operating model. The Manager is accountable for improving order accuracy strengthening internal controls enhancing data quality and championing continuous improvement across the global OM community.

• Lead a team of OM quality specialists managing daily operations workload allocation and performance
• Prioritize initiatives to maximize business impact and support highvisibility projects
• Promote operational excellence through standardized practices while supporting divisionspecific requirements
• Govern all OM quality-related initiatives including:
  • RightFirstTime (RFT) improvement programs
  • Compliance with contract terms and RAR process requirements
  • Customer and product master data integrity
  • Exception reduction and automation opportunities
  • Quality-related cleanup actions across OM
  • Deployment of service mindset and quality culture across OM and GBS teams
  • Supporting broader organizational alignment through crossfunctional collaboration
  • Challenging the business to uphold quality standards and advocating for GBS needs
• Prepare analyze and present OM quality metrics KPI dashboards and management reports
• Conduct deep-dive analyzes to identify risks recurring issues and process gaps
• Monitor KPIs and implement corrective actions to drive continuous improvement
• Lead process review and optimization efforts to enhance accuracy efficiency and compliance
• Partner with IT and functional stakeholders to drive SAP/SFDC enhancements
• Standardize best practices and support process harmonization across OM globally
• Identify opportunities for automation of recurring exceptions and high-volume activities
• Build productive relationships with divisional OM teams Revenue Accounting IT and other key partners
• Support internal and external audits of OTC processes ensuring adherence to control standards
• Address audit findings and implement sustainable remediation measures
• Provide training on requirements systems and OM best practices

• Bachelors degree in Business Management Operations Finance or related field required
• MBA or other relevant professional certification preferred
• Minimum 8 years in Order Management OTC or Customer Operations
• 3-5 years of team leadership or people management experience
• High discipline reliability and focus on outcomes
• Strong project management discipline with proven experience leading complex global initiatives
• Ability to navigate diverse perspectives and resolves conflicts with minimal disruption
• Strong and effective communication with senior stakeholders and diverse audiences
• Experience in similar industry preferred
• Customer-centric and decision-making abilities
• English language fluency required (min. C1 Level); knowledge of additional languages is a plus

Join our team and contribute to the financial success of our organization while advancing your career in a supportive and professional environment.

Bruker is committed to fostering an inclusive and respectful workplace. We welcome applications from all qualified individuals and evaluate candidates based on their skills experience and qualifications. We do not discriminate based on any personal characteristic or background protected by applicable laws.