Regional Aftersales Specialist – Slovakia

About the Team

We are the BYD Czech Republic & Slovakia team a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand we embrace complexity and change and we are committed to long-term success by delivering top-tier BEV/PHEV products exceptional customer experiences and high-quality services to our local markets.

Our forward-thinking mindset agility and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability we work together to build a customer-centric and future-ready organization in the Czech Republic and Slovakia.

About the Role

As Regional Aftersales Specialist Slovakia you will support the development and performance of BYDs aftersales service network across the Slovak market. Acting as a key interface between BYD and regional dealers and service partners you will help drive service readiness performance improvement customer satisfaction and the successful execution of aftersales initiatives.

This role requires strong coordination skills a customer-first mindset and the ability to work closely with internal teams and external partners in a fast-growing automotive environment.

Key Objectives & Responsibilities

• Drive and support partners service preparation execution and performance assessment.

• Ensure achievement of annual service targets and support continuous service level improvement.

• Conduct regular dealer visits and organize meetings workshops and business reviews with regional partners.

• Support development execution and evaluation of aftersales projects and initiatives.

• Ensure high service network quality through timely training tooling and supportive materials.

• Monitor customer satisfaction (NPS) and support partners in timely complaint resolution and goodwill processes.

• Coordinate spare parts deliveries with Supply Chain teams and support parts service level improvements.

• Support after-market activities and service campaign implementation in the Slovak market.

Key Results

Service Network Performance

• Improved dealer service readiness and operational performance.

• Successful execution of aftersales initiatives and campaigns.

Customer Satisfaction

• Effective support of NPS improvement actions and complaint resolution.

Operational Coordination

• Timely dealer engagement and structured performance monitoring.

Required Qualifications & Competencies

Education & Experience

• Previous experience in customer service contact centre or automotive aftersales environment.

• Experience working with dealer networks is an advantage.

Languages

• Fluent English and native Slovak.

• Chinese is a plus.

Personal Competencies

• Strong communication and interpersonal skills.

• Customer-oriented mindset with active listening capability.

• Ability to remain calm under pressure and manage multiple priorities.

• Strong time management and organizational skills.

• Hands-on proactive approach and team-player attitude.

About BYD Group

Established in November 1994 BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles rail transit renewable energy and electronics.

Committed to improving quality of life through technological innovation BYD Group operates over 40 subsidiaries with more than 900000 employees including over 110000 engineers across 400 cities in 79 2024 BYD Auto delivered 4.27 million NEVs (BEV PHEV) globally maintaining its position as the world leader in new energy vehicle sales.

BYD Group upholds the values of innovation pragmatism passion and competition contributing to a sustainable future through zero-emission and emission-reduction solutions.

Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air.
We are looking for talent who share this mission and want to create positive impact by joining a diverse and dynamic team