After-sales Technician (On-site) – Trnava, Slovakia

About the Team

We are the BYD Czech Republic & Slovakia team a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand we embrace complexity and change and we are committed to long-term success by delivering top-tier BEV/PHEV products exceptional customer experiences and high-quality services to our local markets.

Our forward-thinking mindset agility and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability we work together to build a customer-centric and future-ready organization in the Czech Republic and Slovakia.

About the Role

As After-sales Technician (On-site) you will provide dedicated on-site technical support at our customers production plant / warehouse in Trnava Slovakia. Acting as the first line of support for battery-related operational issues you will help ensure smooth daily operations timely issue resolution and strong customer satisfaction.

This role combines hands-on technical diagnostics quality issue management customer coordination and return logistics support. It is ideal for a technically skilled candidate who enjoys working directly in an operational environment and being the bridge between the customer and BYDs engineering and quality teams.

Key Objectives & Responsibilities

On-site Technical Support

• Provide on-site support at the customers production line and warehouse.

• Monitor battery performance during operation and identify abnormalities or risks.

• Perform basic electrical testing and first-level technical checks.

Quality Issue Handling

• Identify record and classify on-site quality issues.

• Report technical and quality issues to internal teams in a timely and structured manner.

• Follow up on issue resolution until closure ensuring end-to-end case tracking.

Customer Interface & Coordination

• Act as the primary on-site contact point for the customer.

• Maintain close communication with customer representatives regarding technical issues and progress.

• Coordinate with internal quality engineering and aftersales teams to ensure fast response and effective solutions.

Return & Logistics Handling

• Manage collection labeling and return process of defective batteries and related components.

• Ensure accurate data recording including serial numbers quantities and product condition.

• Support return logistics processes and documentation.

Reporting & Data Support

• Prepare regular on-site technical and operational reports.

• Support issue analysis data collection and reporting consolidation.

• Provide structured feedback to support continuous quality improvement.

Key Results

On-site Operational Support

• Smooth daily technical support at customer site.

• Fast identification and escalation of battery-related issues.

Quality & Issue Resolution

• Accurate issue reporting and effective follow-up until closure.

• Strong support of quality improvement initiatives.

Customer Satisfaction

• Professional on-site customer communication and coordination.

• Reliable support contributing to operational stability.

Required Qualifications & Competencies

Experience

• 13 years of experience in manufacturing automotive battery or related technical industries.

• Experience in on-site aftersales field support or resident engineer roles is an advantage.

Technical Skills

• Proficient in using standard diagnostic tools including:

  • Multimeter

  • Insulation tester

  • Similar electrical diagnostic equipment

• Ability to perform basic electrical testing and first-level fault identification.

• Experience with quality tools (e.g. 8D 5Why) is an advantage.

• Familiarity with PCAN or other advanced diagnostic software is a plus.

Industry Experience

• Experience in EV battery new energy vehicle or automotive manufacturing environments is highly preferred.

• Experience working with European customers or projects is an advantage.

Languages

• Fluent Slovak and English (written and spoken).

• Chinese language skills are a strong advantage.

Personal Competencies

• Strong attention to detail and structured working style.

• Hands-on proactive and solution-oriented mindset.

• Good communication and coordination skills.

• Ability to work independently at customer site while maintaining strong internal alignment.

About BYD Group

Established in November 1994 BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles rail transit renewable energy and electronics.

Committed to improving quality of life through technological innovation BYD Group operates over 40 subsidiaries with more than 900000 employees including over 110000 engineers across 400 cities in 79 2024 BYD Auto delivered 4.27 million NEVs (BEV PHEV) globally maintaining its position as the world leader in new energy vehicle sales.

BYD Group upholds the values of innovation pragmatism passion and competition contributing to a sustainable future through zero-emission and emission-reduction solutions.

Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air.
We are looking for talent who share this mission and want to create positive impact by joining a diverse and dynamic team