Head of Market & Network Development

We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP corporate & employer pathways medical concierge/VIP access international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient diagnostics and procedural activity aligned to the hospitals commercial strategy.

The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth operational excellence and a market-leading front-door experience for patients consultants insurers and partners.

What are the responsibilities for the Head of Market & Network Development Position

Market & channel development

• Develop and execute growth strategies for each owned channel in line with the commercial plan.
• Shape propositions access models and pathways to improve speed-to-care and conversion.
• Identify new opportunities across cancer primary care corporate concierge and international markets.

Network & relationship leadership

• Act as senior relationship owner across corporate embassy international and primary care networks.
• Build structured engagement plans for priority networks and accounts aligning referral flows with clinical capacity.

Medical concierge performance

• Own the medical concierge function as a growth and conversion channel overseeing complex VIP corporate and international cases.
• Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.

Conversion & commercial performance

• Own activity conversion and revenue targets across channels defining and monitoring KPIs and using insight to prioritise initiatives.
• Partner closely with Business Development and Marketing to translate channel strategy into clear briefs priorities and measurable delivery.

What you will bring (essential)

• Senior experience designing developing and scaling medical concierge or complex patient access services.
• Track record developing growth channels and referral-led models with measurable commercial outcomes.
• Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
• Commercial acumen with a data-driven approach to performance prioritisation and delivery.

Desirable

• Experience across corporate international or embassy-led healthcare pathways.
• Understanding of private healthcare funding and payor environments.

Why apply for this role

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training we offer our employees a wide range of benefits;

When you become part of the HJE Family these are some of the benefits you will receive:

• Private healthcare scheme worth up to 20000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful forward thinking organisation then we would love to hear from you.